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Thread: Account access problem

  1. #1
    roadtrip Guest

    Angry Account access problem

    I tried to login to my account on the ZA main web site, but get this, "Your E-mail/Login and password combination was not found. Click here to change your password, or continue by creating a new account." I then clicked on the, "click here" link where the next page tells me to enter my email address to request a new password. The next page tells me this, "We're Sorry...The system is temporarily unable to process your request. Please click the "back" button on your browser and try again." I have been getting this error for weeks, every time I try to request a new password. I emailed support over a week ago without a response, so now I am here. I know my current password is good, because I was successful about 2 months ago when I wanted to change my annual billing for ZA ISS and ForceField from auto to manual. I was still auto billed for another year of ForceField, which I thought was changed with the change for ZA ISS.

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,288

    Default Re: Account access problem

    Hi!
    please contact ZA support directly to troubleshoot account issues. Link in my signature.
    We are only users here... no ZA staff.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    roadtrip Guest

    Default Re: Account access problem

    Thanx, fax, but I did contact them about my problem weeks ago with no response. I also sent them my original message again today. I was hoping that I would find someone in the forum that's had the same or similar problem.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,288

    Default Re: Account access problem

    Hi!
    contact ZA customer support live chat, they are available 24h/7
    Or contact ZA technical support live chat during the week.

    This way you get text based response instantly! The link is the same...

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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