My aunt has a computer she bought from a garage sale few months back that had Zone Alarm installed. She found out it was a cracked copy that was not protecting her and has now bought a valid licence for two years. she asked me to look at it as when she tried to imput her new key, it came up saying her new licence key was not valid.
I first uninstalled the old program and then downloaded the lastest version of zone alarm extreme security and installed that. the old (fake) licence key was still in the field when I went to install the new licence key! I deleted the old key and pasted in the new but again it would not accept the new licence key..
I then started reading the forum and tried the zone alarm clean tool instructions and then reinstalled the new version, went to install the new key and the old key was still there!
Then read about the /rmlicense switch method and tried that - still no luck - that damn fake key is still there and the newly purchased licence key is rejected as not being a valid key.. Any ideas?