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Thread: Unable to download ZoneAlarm Basic

  1. #1
    sone Guest

    Default Unable to download ZoneAlarm Basic

    I'm unable to download ZoneAlarm Basic Firewall.
    I have downloaded and run zaSetup_en.exe installer from the web site.

    Installer reports the following error:
    "Server is not responding. Do you want to cancel downloading?"
    "Setup was unable to find the msi package or patch 'http://redirect.zonelabs.com/...'"

    I've got the same error for several days now.
    Has the server been down all the time? Or don't they maintain the Basic firewall anymore?

    redirect.zonelabs.com doesn't even respond to ping.

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,289

    Default Re: Unable to download ZoneAlarm Basic

    Hi!
    you have certainly a problem on you PC you should resolve (may be with a nice re-format) meanwhile here you have the direct link to ZA.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    berkoab Guest

    Default Re: Unable to download ZoneAlarm Basic

    I am experiencing the exact same problem. I contacted customer support. They didn't seem to think there was any problem and told me to look at the forums. Some help that was! Thanks for the link. However, the download is running extremely slow. I have 9 hours to go on my DSL line to download a 32 MB file. Definitely, a problem on their end. I wish they would pay attention to it. Also, please don't suggest a re-format, there's no reason for that.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,289

    Default Re: Unable to download ZoneAlarm Basic

    Hi!
    tested the link and I can download the file without problems.
    If it was a remote problem I should see the same as you. I am not.

    A re-format probably will not help. A test on the line or contacting the ISP may be even better.
    Try to wait some hours or a day, may be its a temporary issue on your line.

    Cheers,
    Fax
    Last edited by fax; August 9th, 2009 at 12:34 PM.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Unable to download ZoneAlarm Basic

    Quote Originally Posted by berkoab View Post
    I am experiencing the exact same problem. I contacted customer support. They didn't seem to think there was any problem and told me to look at the forums. Some help that was! Thanks for the link. However, the download is running extremely slow. I have 9 hours to go on my DSL line to download a 32 MB file. Definitely, a problem on their end. I wish they would pay attention to it. Also, please don't suggest a re-format, there's no reason for that.
    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country, without All the Details, without the ability to sit in front of your Computer monitor and see what's going on..



    The simplest procedure is to:

    1. Download the ZA Free installer: (preferably with IE7 and no Download Manager/accelerator like Get-Right/Livewire or uTorenent)

    ZAFree http://download.zonelabs.com/bin/fre...seHistory.html
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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