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Thread: ScanningProcess.exe busy scanning disk non stop

  1. #1
    kestas Guest

    Default ScanningProcess.exe busy scanning disk non stop

    ScanningProcess.exe is always running and scanning disk even whe there is no other activity on the PC. I tried to stop it by doing a reset, but is just keeps going and going... How can I stop the needless scan? In the Scan Schedule I have un checked the "scan for virus" box. No affect. I have Zone Alarm anit-virus version 8.0.298.035. System is Windows XP Home Edition 2002 Service Pack 2

    Thanks, Kestas

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: ScanningProcess.exe busy scanning disk non stop

    Hi
    scanningprocess should now scan anything... scan schedule has nothing to do with the on-access scanning but with the 'on demand' scan you can run from time to time to check for viruses.

    I am afraid that if you don't install SP3 and all patches to your system, ZA may not work correctly. Also note that your version is OLD. We are at 8.0.400.020. You find the ZA AV (are sure you are not on ZA SUITE?) download here: http://download.zonealarm.com/bin/fr...seHistory.html

    Once you have done all your update and still have the issue then three steps to follow:

    First, reset the ZA settings:
    A. Reset ZA settings
    1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot

    How does it work? Still problems? Try then to run ZA alone to check if you have a third party software conflicting with ZA, this way:

    B.Selective start up
    1.) Click Start -> Run
    2.) Type MSConfig in the run box (or search box in VISTA) and click OK (ENTER in VISTA)
    3.) Once in MSConfig, click the Startup Tab
    4.) Remove the checks from everything except ZLClient
    5.) Click the Services Tab
    6.) Place a check in "Hide All Microsoft Services"
    7.) Now remove checks from everything other than TrueVector Internet
    Monitor and ForceField (if present), and click OK.
    8.) Restart your computer

    How does it work? If you have

    NOTE: You can place your computer back into a normal startup process by going back into msconfig and choosing the Normal Startup option on the General tab.

    Still problems? Then proceed with a full cleaning of your system and ZA. as follow:

    C. Full Removal
    First remove ZA AV with the ZA removal tool (download on desktop and run as administrator):
    http://download.zonealarm.com/bin/fr...cpes_clean.exe

    Double check that all ZA related files/folders are gone:
    1.) Restart your computer
    2.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    3.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    4.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    5.) Double Click the Program Files Folder
    6.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs ->
    ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    7.) Close this window
    8.) Click Start, My Computer
    9.) Double Click the C:
    10.) Double Click the Windows Folder (It may also be WinNT)
    11.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    12.) Double Click the System32 Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    14.) Clear your Temp Directory per the instructions below.
    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them
    15.) Clear the Prefetch folder per the instructions below.
    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    16.) Empty your recycle bin.
    17.) Restart the computer.

    18.) ZA may not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG, Avast free, NOD, Kaspersky, Comodo, Rising, PC Doctor, MS OneCare and many others. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should.

    19.) Double check you have really removed all other security tools by running this utility
    http://www.appremover.com/

    20.) Check the system for malware. Check with MBAM and SuperAntispyware. See links here:
    http://www.zaforums-stg.com/showpost...07&postcount=2

    21). Clean your system and registry with ccleaner.com
    http://www.ccleaner.com/download/builds/downloadbinslim

    22). Re-download the latest ZA AV installer
    http://download.zonealarm.com/bin/free/information/zaav/releaseHistory.html

    23). Install with default settings do NOT alter them. After re-boot go to ZA antivirus and 'Update Now' and do not restore any previous ZA settings.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    kestas Guest

    Default Re: ScanningProcess.exe busy scanning disk non stop

    Thanks, I will try your suggestions

    Kestas

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: ScanningProcess.exe busy scanning disk non stop

    You're welcome!

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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