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Thread: Almost blank screen

  1. #1
    ellanvannin Guest

    Default Almost blank screen

    Hi
    My free Zonealarm now only shows me a almost blank screen. Only the Zone Alarm Logo across the top and a help button (which does not work) bottom left! I have tried to reinstall but I still don't get anything else ie. settings and configuration tabs!
    Any advice please
    EV

  2. #2
    findley Guest

    Default Re: Almost blank screen

    ellanvannin,
    Have you completely uninstalled any previous firewall? If Norton or McAfee, or others as well, they require the usage of special removal tools.

    Have you followed these zonealarm removal instructions:

    for Vista
    http://server.iad.liveperson.net/hc/...97&action=view

    for XP
    http://server.iad.liveperson.net/hc/...96&action=view

    If you have followed the above removal instructions and still no joy, you may have malware on your computer preventing the installation.

    To see if there is malware on your computer, you may want to explore running HijackThis

    See: How to Create and Post a HijackThis Log
    http://spywarehammer.com/simplemachi...fs6&topic=88.0

    Then Register and Post Your HijackThis Log at http://spywarehammer.com/simplemachi...fs6&board=10.0

    I hope this helps you,
    findley
    Last edited by findley; August 11th, 2009 at 07:54 AM. Reason: add information and additional links

  3. #3
    findley Guest

    Default Re: Almost blank screen

    Here is another thread you may want to take a look at about how to clean your computer of malware: http://www.zaforums-stg.com/showpost...07&postcount=2

  4. #4
    ellanvannin Guest

    Default Re: Almost blank screen

    Many thanks for the info will go and try. Have used uninstall from add/remove last time. Is this not good enough?
    Kind regards
    EV

  5. #5
    findley Guest

    Smile Re: Almost blank screen

    Hi ellanvannin,

    If all goes well yes, if having problems then my method of choice is to manually remove zone alarm following the instructions linked in my post #2 of this thread. Also, by manually removing zone alarm and if you still cannot re-install then the problem lies outside of zone alarm, perhaps malware or conflicting software. See post #3 in this thread for how to clean your computer of malware.

    I hope your manual removal and reinstall of zone alarm is a success. Good luck to you!

    I hope this helps you,
    Findley

  6. #6
    rakmed99 Guest

    Default Re: Almost blank screen

    Hi ellanvannin,

    Did you ever resolve this issue? I am having the same issue. Did you ever narrow it down? What ended up working to fix the problem?

    Thanks!

  7. #7
    stemun Guest

    Default Re: Almost blank screen

    Hi All

    I have had the same problem and a simple uninstall via control panel cured the problem.

    However just to confuse matters I also uninstalled Spy Blocker at the same time.

    Sorry should have been more methodical, but time is important.

    Regards

  8. #8
    findley Guest

    Default Re: Almost blank screen

    Quote Originally Posted by rakmed99 View Post
    Hi ellanvannin,

    Did you ever resolve this issue? I am having the same issue. Did you ever narrow it down? What ended up working to fix the problem?

    Thanks!
    Hi rakmed99,
    What have you tried so far? With more detail, maybe, a volunteer here in the forum can help, but without knowing your setup and what you have tried, as well as what other security software you may have installed we can't guess.
    best regards,
    Findley

  9. #9
    findley Guest

    Default Re: Almost blank screen

    Quote Originally Posted by stemun View Post
    Hi All

    I have had the same problem and a simple uninstall via control panel cured the problem.

    However just to confuse matters I also uninstalled Spy Blocker at the same time.

    Sorry should have been more methodical, but time is important.

    Regards
    Hi stemun,
    It may not be a coincidence that both were uninstalled at the same time and the problem of the blank screen solved. Glad things are working for you
    best regards,
    Findley

  10. #10
    mip Guest

    Default Re: Almost blank screen

    I have got the same problem, but there seems no way to solve it. Clean installation, cleaning tools, manual cleaning even in safe mode and installation of different versions 8.0298 and 7.0462 doesn't change the same behaviour of blank control window. I tried to solve it meanwhile 10 times in different ways.

    Anyway zonealarm free works, but can't be configured ...

    Sincerely Mike

    PS: XP prof SP3 + IE8
    Last edited by mip; November 28th, 2009 at 02:17 AM. Reason: forgot system

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