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Thread: What's wrong with AV updates in ZAISS 8.0.400.020?

  1. #1
    ananda Guest

    Unhappy What's wrong with AV updates in ZAISS 8.0.400.020?

    My AV signatures in ZAISS 8.0.400.020 have not been updated since last night 20:00 European Time. And I doubt whether my AS have.

    When I go to the "Anti-virus/spyware tab", and click on 'Update Now', the 'Task finished' window shows they are up-to-date, but nothing shows up in the Anti-Virus / Anti-Spyware Log Viewer.
    I've tried this every hour four four hours, but still: nada, zilch, nothing, rien... It's a bit hard to believe there were no updates since last night.

    I have this on two computers. Bot of them were still working without any problem whatsoever when I shut them down last night. This AV update problem presented itself this morning when no real updates showed up.

    This is my 'present' version information:

    ZoneAlarm Security Suite version:8.0.400.020
    TrueVector version:8.0.400.020
    Driver version:8.0.400.020
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:991135401 <----
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200908.6435 <----
    AntiSpam version:6.0.0.1429

    Windows Professional SP3 and the latest updates

    Would someone please be so kind as to tell me the true updated AV/AS signature DAT file version?

    Am I the only one with this problem, or do more users experience this?

    Any information on how to solve this problem (besides removing everything and opting for a different Internet Security Suit)?

    Thanks in advance for your precious time.

    Ananda

  2. #2
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: What's wrong with AV updates in ZAISS 8.0.400.020?

    Hello,

    We are aware of this issue and are fixing a server communication issue.

    AV and AS updates should be back to normal in 24-72 hours or less.


    Best regards,
    Forum Moderator
    Last edited by Forum-Moderator; August 21st, 2009 at 02:26 PM.

  3. #3
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: What's wrong with AV updates in ZAISS 8.0.400.020?

    Hello,

    We are still experiencing intermittent AV and AS update issues.

    ZoneAlarm is working closely with our global download content provider to resolve these issues.

    We are collecting data from users who are having problems. While we don't have a fix for you we like you to contact our support dept by live chat so we can collect some data.

    Contact us at: www.zonealarm.com/support

    Then click on the live chat icon.



    Best regards
    Forum Moderator
    ZoneAlarm

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