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Thread: Where is ZA On the latest problems with ver 8.xxxxx

  1. #1
    tipper Guest

    Default Where is ZA On the latest problems with ver 8.xxxxx

    I reported my problem with the long shut down time to the ZA Tech site as I am sure many of you have done, however I have heard nothing from them not even a confirmation of receipt. Is this their policy to not provide confirmation or feedback? Has anyone gotten any word from them? I would think they owe us paid users something?

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,464

    Default Re: Where is ZA On the latest problems with ver 8.xxxxx


    <BLOCKQUOTE><HR>Tipper wrote:
    I reported my problem with the long shut down time to the ZA Tech site as I am sure many of you have done, however I have heard nothing from them not even a confirmation of receipt. Is this their policy to not provide confirmation or feedback? Has anyone gotten any word from them? I would think they owe us paid users something?

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

    <HR></BLOCKQUOTE>
    Did Tech Support Ask for your WINDOWS\ Internet Logs Files?
    Tech Support needs Users to Reply to their Reqyuest for the WINDOWS\ Internet Logs
    Files so that tec h support can trace down where the Problem in version 8.0 is..VERY IMPORTANT: Please Report the details of your Problem Directly to ZA Tech Support for FREE at www.zonealarm.com/tsform (preferably withIE Browser)The more Users that Report this AV/AS Update or Slow Shut Down problem directly to Tech Support, with their Details and what they did to try and resolve the issue, the Sooner Tech support will find a FIX for the problem..Tech Support may ask for your ZA Log Files, and tell you how to do that.., and tell you how to do that..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    kritiker Guest

    Default Re: Where is ZA On the latest problems with ver 8.xxxxx

    See also thread http://forum.zonelabs.org/zonelabs/b...ssage.id=81122. Some of us were, and some (I, for instance) were not, asked for our logs.

    Message Edited by Kritiker on 09-12-2008 06:34 AM

  4. #4
    tipper Guest

    Default Re: Where is ZA On the latest problems with ver 8.xxxxx

    George,
    My message stated I have heard nothing from ZA after reporting my problem to them. I is very hard to respond to nothing

    Tipper

  5. #5
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,464

    Default Re: Where is ZA On the latest problems with ver 8.xxxxx


    <BLOCKQUOTE><HR>Tipper wrote:
    George,
    My message stated I have heard nothing from ZA after reporting my problem to them. I is very hard to respond to nothing

    Tipper
    <HR></BLOCKQUOTE>In that Case..Ih you HaveNOT received an AutoGenerated Confirmation Email with your Case Number from support ay zonelabs dot com.. (Preferably withIE Browser)1.) if not then Check your Spam/Junkmail folder..2.) on some rare occations a few ISP will Bounce Message from zonelabs dot com.. in that case Tech support can not contact you unless youtry again with one of the FREE Email addresses from Yahoo, Gmail or Hotmail..When you Contacted Za tech Support (preferably with IE Browser ) and clicked on the Submit Button, did you receive an Auto-gernerated Confirmation Email message with your Case Number?usually withing 30 minutes, If your received the Confirmation Email, then a Responce from Tech Support will be sent to you ASAP..---------------------------------------
    My Vista Configuration:

    http://i118.photobucket.com/albums/o...4990GV_sig.jpg
    ----------------------------------------------------------------
    ZoneAlarm Security Suite version:8.0.020.000 32-Bit
    TrueVector version:8.0.020.000
    Driver version:8.0.020.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:959159277
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200809.4585
    AntiSpam version:5.0.61.9957
    -----------------------------------------------------------------
    Second Computer Vista Home Premium SP1 (32-Bit)
    ZoneAlarm Pro version:8.0.015.000
    TrueVector version:8.0.015.000
    Driver version:8.0.015.000
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200809.4585
    A Vast 4.8 Anti-Virus Home Edition
    --------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:8.0.015.000
    TrueVector version:8.0.015.000
    Driver version:8.0.015.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:959159277
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200809.4585
    AntiSpam version:5.0.61.9957
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    forum_moderator Guest

    Default Re: Where is ZA On the latest problems with ver 8.xxxxx

    Hello,ZoneAlarm is still investigating and collecting data on the Slow shutdown, slow coming out of Standby and slow logging off user issue. The automatic update for 8.0 was turned off on Monday.We recommend that users uninstall 8.0 and reinstall 7.When a improved version is ready the automatic update notification will let you know in the client.Best regards,ZoneAlarm

    Message Edited by Forum-Moderator on 09-12-2008 04:19 PM

  7. #7
    2harts4ever Guest

    Default Re: Where is ZA On the latest problems with ver 8.xxxxx



    Good evening,



    <blockquote><hr>Forum-Moderator wrote:
    Hello,
    ZoneAlarm is still investigating and collecting data on the Slow shutdown, slow coming out of Standby and slow logging off user issue. The automatic update for 8.0 was turned off on Monday.
    We recommend that users uninstall 8.0 and reinstall 7.
    When a improved version is ready the automatic update notification will let you know in the client.
    Best regards,ZoneAlarm


    Message Edited by Forum-Moderator on 09-12-2008 04:19 PM
    <hr></blockquote>

    <blockquote>The above should be put
    at the top of the Forum ASAP so all ZA users will know ZA is working on the problem.
    Thanks and regards,
    2harts4ever</blockquote>

  8. #8
    pie Guest

    Default Re: Where is ZA On the latest problems with ver 8.xxxxx

    Please could you advise here or direct me to the right thread for detailed instructions on uninstalling ver 8.xxx and reverting to 7. Is 7.0.483.0 the best version to revert to?
    Thanks

  9. #9
    jonoro Guest

    Default Re: Where is ZA On the latest problems with ver 8.xxxxx

    Thanx for the heads-up...

  10. #10
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,464

    Default Re: Where is ZA On the latest problems with ver 8.xxxxx


    <BLOCKQUOTE><HR>pie wrote:
    Please could you advise here or direct me to the right thread for detailed instructions on uninstalling ver 8.xxx and reverting to 7. Is 7.0.483.0 the best version to revert to?Thanks
    <HR></BLOCKQUOTE>It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..
    If you have a question or a problem Please start your own thread. And start only 1 thread for each problem.</COLOR>
    When other user like yourself interject your own problem into the discussion of somebody else's problem, any advice or solution to you problem would confuse and may conflict with the solution to the Originating Users problem..Try a clean unistall of the program then reinstall the program.....

    1.) Download a Current Copy of Zone Alarm Security Suite from
    ZA website in the release history section.

    http://download.zonealarm.com/bin/fr...seHistory.html


    2.) Go into ZA Overview/Preferences and Un-Check "Load Zone Alarm on Startup"
    3.) Reboot Computer to Remove Zone Alarm drivers from Memory..
    4.) Temporarily shut down any other AV/AS Security programs that May Conflict with ZA Install

    5..) Click on Start -&gt; Programs -&gt; Zone Labs
    RIGHT-click on Uninstall Zone Labs Security, then select Properties.
    Under Target you will see the following line (the actual drive may be different on your system):
    "C:\Program Files\Zone Labs\ZoneAlarm\zauninstexe"
    Change it to:
    "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean (add a space and then the /clean)
    Click OK to save the new command line.
    Click on Start -&gt; Programs -&gt; Zone Labs -&gt; Uninstall Zone Labs Security
    Click OK to run the uninstaller, and OK any security alerts that pop up.
    say "Yes when being prompted for the removal of all files and allow TrueVector to shut down.
    - Reboot

    Now Start again in the Safe mode and delete these files in the Windows Directory:

    WINDOWS\ Internet Logs

    Program Files\Zone Labs

    WINDOWS\system32\ Zonelabs

    Now Reboot

    Using something like this Freeware CCleaner &lt;--- http://www.ccleaner.com/download/bui...wnloading-slim
    , will help do the cleanup as well on both the Hard drive and the Registry .


    Now Re-install the ZA program now.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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