A friend has a new custom-buittHe seems to be a laptop with XP installed, Now updated to SP3. I've tried every way to add free ZoneAlarm firewall, but get an error that the wrong version of Microsoft Installer Patch Package isinstalled or the vender must be contactedmessaged, Only other message of note involves some long redirect query path to zonelabs.com thet cannot be copied and pasted into browser address bar. His machine seems to have Windows Installer vuutersion 3.1 on it, but seemed to update to version 4.5. when I tried it. But ZASetup_en.exe still fails.. I've never encountered a problem with ZoneAlarm like this before. Can anyone help or explain? Is this a common problem?