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Thread: AV Update Error - There May Be Hope

  1. #1
    cliff_rigg Guest

    Thumbs up AV Update Error - There May Be Hope


    I've been suffering this AV udate intermittently for a few days and have found a way which, for me, allows the download to complete successfully. Maybe it'll work for some others out there too.

    Simply allow the AV/AS update to complete and give the 'download error' message, clean your cache, and retry. For me this invariably resulted in a successful AV update.

    I know that this may not work for everyone, but may give those it does work for, some hope.

    Good Luck...

    OS: Windows XP Pro (Fully Patched)

    ZoneAlarm Security Suite version:8.0.400.020
    TrueVector version:8.0.400.020
    Driver version:8.0.400.020
    Anti-virus engine version:
    Anti-virus signature DAT file version:991532517
    Anti-spyware engine version:
    Anti-spyware signature DAT file version:01.200908.6475
    AntiSpam version:
    Last edited by cliff_rigg; August 25th, 2009 at 10:55 AM. Reason: Forgot System Info (again!)

  2. #2
    Join Date
    Jun 2006
    The 3rd Coast - South Central Texas

    Thumbs up Re: AV Update Error - There May Be Hope

    Thank you for your Feetback..
    I am Glad that you found a work-around that works for you..

    here is the current Recomended Solution from the Forum Moderator;

    Re: AV udates

    We are still experiencing intermittent AV and AS update issues.

    ZoneAlarm is working closely with our global download content provider to resolve these issues.

    We are collecting data from users who are having problems. While we don't have a fix for you we like you to contact our support dept by live chat so we can collect some data.

    Contact us at:

    Then click on the live chat icon.

    Best regards
    Forum Moderator


    ZoneAlarm® Extreme Security

    Click here for ZA Support
    Monday-Saturday 24 Hours Pacific Time
    Closed Sundays and Holidays

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