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Thread: AV Update Error - There May Be Hope

  1. #1
    cliff_rigg Guest

    Thumbs up AV Update Error - There May Be Hope

    Hi,

    I've been suffering this AV udate intermittently for a few days and have found a way which, for me, allows the download to complete successfully. Maybe it'll work for some others out there too.

    Simply allow the AV/AS update to complete and give the 'download error' message, clean your cache, and retry. For me this invariably resulted in a successful AV update.

    I know that this may not work for everyone, but may give those it does work for, some hope.

    Good Luck...


    OS: Windows XP Pro (Fully Patched)

    ZoneAlarm Security Suite version:8.0.400.020
    TrueVector version:8.0.400.020
    Driver version:8.0.400.020
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:991532517
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200908.6475
    AntiSpam version:6.0.0.1429
    Last edited by cliff_rigg; August 25th, 2009 at 10:55 AM. Reason: Forgot System Info (again!)

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Thumbs up Re: AV Update Error - There May Be Hope

    Thank you for your Feetback..
    I am Glad that you found a work-around that works for you..

    here is the current Recomended Solution from the Forum Moderator;

    ==========================
    Re: AV udates
    Hello,

    We are still experiencing intermittent AV and AS update issues.

    ZoneAlarm is working closely with our global download content provider to resolve these issues.

    We are collecting data from users who are having problems. While we don't have a fix for you we like you to contact our support dept by live chat so we can collect some data.

    Contact us at:
    www.zonealarm.com/support

    Then click on the live chat icon.



    Best regards
    Forum Moderator
    ZoneAlarm

    =============================


    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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