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Thread: Can't print from web with ForceField on.

  1. #1
    divergary Guest

    Default Can't print from web with ForceField on.

    I get error messages everytime I try to print from a web page and IE 8 locks up. If I disable ForceField first then I can print. Does anyone have any suggestions that may resolve this issue? I have ZAX installed on three computers and they all are responding the same way.

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: Can't print from web with ForceField on.

    Hi!
    I have seen this in old version of ZAX. Which version are you running?

    Right click on the ZA icon near the clock --> about --> copy to clipboard --> paste it here...

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    divergary Guest

    Default Re: Can't print from web with ForceField on.

    ZoneAlarm Extreme Security version:8.0.298.035
    TrueVector version:8.0.298.035
    Driver version:8.0.298.035
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:991531042
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200908.6475
    AntiSpam version:6.0.0.1429
    ZoneAlarm ForceField 1.3.153.0
    ZoneAlarm ForceField Anti-Phishing Database 1.2.95.0

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: Can't print from web with ForceField on.

    Hi!

    I would try to update to the latest version (ZAX 8.0.400.020) and when asked starting with a "clean install" to ensure the problem is on a default installation of the latest version.

    You find the latest version here:
    http://download.zonealarm.com/bin/fr...seHistory.html

    After having update, if yuo still have the issue try to follow the suggestion below:
    http://www.zaforums-stg.com/showpost...57&postcount=2

    If all the above fails then report it to ZA technical support. Link in my signature.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    divergary Guest

    Default Re: Can't print from web with ForceField on.

    Installing the latest version took care of the problem on this computer. I'll try the other two tomorrow (I expect that the results will be the same). Thanks!

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: Can't print from web with ForceField on.

    You're welcome!
    Glad to hear the issue is gone!!

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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