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Thread: 2 ZA icons in taskbar

  1. #1
    ricksgotadrama Guest

    Default 2 ZA icons in taskbar

    Hi all.

    Asking this on behalf of an even less computer literate family member who lives thousands of miles away - so forgive me if I'm a little sketchy on details.

    There are 2 zonealarm icons showing in their taskbar. One is for the usual ZAISS - updated and current as of this post, and the other appears to be an icon which options upon right clicking relate only to email protection. Both always load on startup. The ZA icon relating to email protection doesn't seem to have any options to hide it from showing in the taskbar. Also under registration options for this ZA icon it's licence does not seem to be the same as the main ZAISS program installed, (it reckons the licence is wrong and the valid licence for the main ZAISS will not be accepted in the box for the licence as it's a different format - I'm led to believe xxxx-xxxx-xxxx-xxxx-xxxx-xxxx, as opposed to the usual xxxxx-xxxxx-xxxxx-xxxxxx-xxxxxx, if that makes sense...)There is an option to disable, rather than shutdown upon right clicking this ZA icon, but if this is done then it appears that ZA junk mail filtering and email protection isn't run when then opening Outlook Express (there's no ZA splash screen), regardless of the settings for email protection in the 'other', main ZAISS.

    I've been running zonealarm for a couple of years and have never come across this personally. A google search doesn't seem to help with any answers either, so please, has anyone else seen this or can shed some light on what should be done short of uninstalling everything ZA that can be found on the PC and doing a clean, new install?

    Cheers in advance.

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,470

    Default Re: 2 ZA icons in taskbar

    If you have two ZA Tray Icons on Startup, it meens you have a Corrupted or Bad Install of ZoneAlarm, and must do a CLEAN uninstall and Clean Install..It looks like your Have Corrupted your Installed ZA files..The simplest procedure is to :1.Download the Latestinstallerpreferably with IE Browserand no Download Manager/accelerator like Get-Right, Livewire,BitTorrent) (MultiPlatform,installer will install on Both WinXP and Vista)ZASS http://download.zonealarm.com/bin/fr...seHistory.html2. On your current ZA, UNcheck "Load ZA... at startup" (under Overview --> Preferences tab)3. Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory4.) Now use the new ZoneAlarm Removal Tool: Click here > http://download.zonealarm.com/bin/fr...cpes_clean.exeSave to desktop, right click and "run as administrator"This tool will remove all ZoneAlarm products from your system.

    Please just download and run the tool, following the instructions.
    (you can un-install without net connections)5.) Install the new update (clean or upgrade) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..NOTICE:Please note that ZASS and ZAXdo not play nice with many overlapping security tools (even if disabled). To troubleshoot ZASS/ZAX issues removethe other Security programsand install them back once you see that ZA works as it should. For example,Norton/Symantec, McAfee,AVG, Spyspweeper, Spyware Doctor, trojan hunter, adware, SpyBotS&D, PC tools Threat Fire, any otherAnti-virus, Anti-spyware, Registry Guard or locking tools, etc...--------------------------------------------------------
    WinXP SP3
    ZoneAlarm Security Suite version:8.0.298.035
    TrueVector version:8.0.298.035
    Driver version:8.0.298.035
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:982473449
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200904.5735
    AntiSpam version:6.0.0.1429-------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    ricksgotadrama Guest

    Default Re: 2 ZA icons in taskbar

    Hi GeorgeV,

    Thanks for the response - it confirms what I thought. Thanks for the link to the removal tool. I'll get them to follow your advice ASAP.

    Cheers for your help and advice.

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,470

    Default Re: 2 ZA icons in taskbar

    Good Luck..Please post back with your Progress Report..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    ricksgotadrama Guest

    Default Re: 2 ZA icons in taskbar

    Will do, GeorgeV. Might be a while though as her PC is about bottom of her list of priorities!

    Cheers.

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,470

    Default Re: 2 ZA icons in taskbar

    Good Luck..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    ricksgotadrama Guest

    Default Re: 2 ZA icons in taskbar

    Sorry for the months between posts...I've only just finally made it back to the UK and had a look at ZAISS on the pc in question.

    Using the removal tool and doing a fresh install did indeed sort it out - however I've since uninstalled that too and have installed ZAX instead.

    Thanks for the earlier help, GeorgeV.

    Cheers...

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