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Thread: Font problem in ZAES UI installed in VirtualBox.

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  1. #1
    woodword Guest

    Default Font problem in ZAES UI installed in VirtualBox.

    When I installed ZoneAlarm Extreme Security 9.0.083 in my virtual machine in order to test its performance, I found it has some font problems in sidebar. When the caption on the button is more than two lines, it will go out of the border of button. It also occurs in the right "Additional Services" column.

    Here is the screenshot
    http://top.jschina.com.cn/UCenterHom...224988Qzk7.png

    ZoneAlarm Extreme Security 9.0.083
    Virtual machine : Sun VirtualBox 3.0.4
    Virtual host: WinXP sp3 Chinese Edition

  2. #2
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    Default Re: Font problem in ZAES UI installed in VirtualBox.

    Hi!
    ZAX 9 and any ZA product version do not support VM or Virtualboxes.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    eyesineyes Guest

    Default Re: Font problem in ZAES UI installed in VirtualBox.

    The thing is on some non-English version windows system, this glitch of GUI will appear.

  4. #4
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    Default Re: Font problem in ZAES UI installed in VirtualBox.

    Quote Originally Posted by eyesineyes View Post
    The thing is on some non-English version windows system, this glitch of GUI will appear.

    Sorry, But Tech Support does not Monitor or read this User Forum..

    Please Contact ZoneAlarm Tech Support Directly with the Full Details of your Problem and Include Details of What Version of Windows Plus if you have Fully Updated Windows with all Microsoft Patches, and Whast Versuion and Update of ZoneAlarm..

    Click on the Support Link in my Signature, and fill in all of the details anch select Tech Support on the last Pull down box..

    Post back here with your progress report after contacting Tech support..

    one Side Note:

    Please do not "Hi-Jack" other Users request for Help!!!

    If you have a problem with Zone Alarm like your Game/P2P problem, Please start a New Seperate Trend, with full details of you problem

    Thank you..
    Last edited by GeorgeV; September 6th, 2009 at 06:18 AM. Reason: typo
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
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  5. #5
    woodword Guest

    Default Re: Font problem in ZAES UI installed in VirtualBox.

    I have this font display problem submitted to the technical support. But I guess they will not reply to me because of my trial License Key.
    By the way , the screenshot link failed. Here's the new one.

    http://top.jschina.com.cn/UCenterHom...2211282T24.png
    Last edited by woodword; September 7th, 2009 at 06:43 PM.

  6. #6
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    Default Re: Font problem in ZAES UI installed in VirtualBox.

    Quote Originally Posted by woodword View Post
    I have this font display problem submitted to the technical support. But I guess they will not reply to me because of my trial License Key.
    By the way , the screenshot link failed. Here's the new one.

    http://top.jschina.com.cn/UCenterHom...2211282T24.png
    Trial key should be fine, use the live chat instead, so you will be assisted on the spot.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    woodword Guest

    Default Re: Font problem in ZAES UI installed in VirtualBox.

    Frankly I have been using Zonealarm products since Zonealarm 5 and I thought it might be worth upgrade my ZISS 7 to ZES 9. But I found that the GUI of Zonealarm 8 and 9 changed a lot and there's always the display problem. Due to the font problem, I decided to suspend the deployment of ZES 9 and find some free lightweight substitutes as transition such as ThreatFire or OnlineArmor. What a pity .

    The following messege is sent from the Technical Support

    <------- WHEN REPLYING, PLEASE TYPE YOUR TEXT ABOVE THIS LINE -------->

    Hello XXXXXXX

    Thank you for contacting ZoneAlarm Technical Service.

    I apologize for any inconvenience.

    Because of the way text is displayed, ZoneAlarm may not display the font correctly on a Chinese Edition of Windows. However, you could try resolving this issue by changing the regional settings of your computer:

    Click Start --> Control Panel --> Regional and Language options. Change the regional language to English.




    If my answer did not resolve your issue, or you would like further assistance on this issue, please reply to this email. By replying, and leaving the subject line intact, your response will come directly to me. If you have a separate issue you would like assistance with, please submit a new request using the website at http://www.zonealarm.com/tsform .


    Thank you for choosing Zone Alarm,
    Zac
    Technical Service
    ZoneAlarm, A Division of Check Point Software

    ================================================== ==
    To Contact Technical Support again regarding this issue, simply reply to this e-mail and type your text above the line at the top of this e-mail.
    Be sure to leave the subject line unchanged.

    ----------------------------------------------------
    YOUR CASE DETAILS
    ----------------------------------------------------
    Case Number: XXXXXX
    Case Assigned to: ZoneAlarm Technical Support
    ----------------------------------------------------
    Last edited by woodword; September 19th, 2009 at 01:27 AM.

  8. #8
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    Default Re: Font problem in ZAES UI installed in VirtualBox.

    and?
    If you would have added an explanation or a report if this works it would make more sense

    Thanks,
    Fax
    Last edited by fax; September 19th, 2009 at 01:03 AM.

    Click here for ZA Support
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