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Thread: [WORKAROUND] ZAX 2010 on Windows 7 RTM: explorer.exe 100% of the CPU

  1. #1
    ykhabins Guest

    Default [WORKAROUND] ZAX 2010 on Windows 7 RTM: explorer.exe 100% of the CPU

    I have Windows 7 Ultimate 32-bit RTM installed on my computer.
    Windows 7 RTM is available since August 6, 2009 for Microsoft MSDN and Technet subscribers.
    Also, ZAX 2010 (9.0.083.000) is installed.

    I am experiencing that explorer.exe consumes 100% of the CPU upon boot of the computer.
    But there is a workaround to solve this issue.






    Steps to follow:
    1. Launch Windows Task Manager
    2. Switch to the Processes tab
    3. Highlight the explorer.exe process and shutdown it ('End Process' in OS lingo)
    4. Manually launch the explorer.exe through the menu: File -> New Task (Run...)
    5. Explorer.exe is back to normal.
    As it is officially documented by Zonealarm:
    9.0.083.000 version is " ... Windows 7 32-bit ready (Free compatibility update to run on Windows 7 when it is released) ..."

    So, October 22, 2009 is a target date for the Microsoft release of the Windows 7 for consumers.


    Regards,
    Yitzhak
    Last edited by fax; September 6th, 2009 at 11:45 AM. Reason: Self explaining title

  2. #2
    Join Date
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    Default Re: ZAX 2010 on Windons 7 RTM: explorer.exe consumes 100% of the CPU

    Quote Originally Posted by ykhabins View Post
    As it is officially documented by Zonealamn:

    9.0.083.000 version is " ... Windows 7 32-bit ready (Free compatibility update to run on Windows 7 when it is released) ..." Yitzhak
    yes, updates to ZA 9 (eg. compatibility with windows 7 64bit) will be released before October 22.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Herve Guest

    Default Re: [WORKAROUND] ZAX 2010 on Windows 7 RTM: explorer.exe 100% of the CPU

    Hi,

    1st sorry for my English, it is not my 'mother langage'...

    I tried todays ZA Security Suite en V9 here repports on experience:

    * On Windows 7 Integral RC :
    - CPU is 50% when nothing done.
    - CPU is 100% and system very slow to react when scanning

    -On installation (new install, non previous version before)
    * A configure settings windows stay displayed with nothing (blank)
    Trying to close ask for "confirm to no give settings..."
    Say YES = Reboot!

    After reboot ZA seems to work but very slow

    * On Windows XP SP3 :
    Same at installation except it was an update from V 8 - 400 en
    CPU used seems quite correct

    Regards

  4. #4
    Join Date
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    Default Re: [WORKAROUND] ZAX 2010 on Windows 7 RTM: explorer.exe 100% of the CPU

    Hi!

    report to ZA technical support (link in my signature). I really could not understand the message. Sorry

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    Herve Guest

    Default Re: [WORKAROUND] ZAX 2010 on Windows 7 RTM: explorer.exe 100% of the CPU

    Well, here a new version...

    I tested “ZoneAlarm Securty Suite” version 9 out of two systems today.

    Here what I noted:

    As well on Windows 7 (RC) as on Windows XP Pro (SP3):

    The installation remains fixed on a white window having for title “Settings of Zone Alarm”. The fact of closing this window (Red Cross) implies that the system reboot.

    After the restarting, ZA seems to function correctly.

    Except with Windows 7 where the CPU remains to 52% and the system is very slow for all the other actions.


    Workaround works ok.

    Need to repport like you said?
    Last edited by Herve; September 7th, 2009 at 06:19 AM.

  6. #6
    Join Date
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    Default Re: [WORKAROUND] ZAX 2010 on Windows 7 RTM: explorer.exe 100% of the CPU

    Well.. yes... I have no suggestions for you
    May be the ZA official support can help better?

    Cheers
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    Herve Guest

    Default Re: [WORKAROUND] ZAX 2010 on Windows 7 RTM: explorer.exe 100% of the CPU

    Ok, repporting...

    Thanks.

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