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Thread: ZoneAlarm Diagnostics Tool

  1. #1
    ananda Guest

    Default ZoneAlarm Diagnostics Tool

    Hi

    I've just had enough courage to do a clean uninstall of ZAISS 8.0.400.020 and to install 9.0.083.000 instead. All went well, so no complaints so far.
    While checking one thing and another I've just noticed a "ZoneAlarm Diagnostics Tool" shortcut. I'm afraid I haven't the faintest clue what this is all about. So I'd appreciate it if someone would shed some light into my darkness.

    Thanks in advance for both your precious time and contribution.

    Ananda


    Windows XP Professional SP3

    ZoneAlarm Security Suite version:9.0.083.000
    TrueVector version:9.0.083.000
    Driver version:9.0.083.000
    Anti-virus engine version:8.0.1.33
    Anti-virus signature DAT file version:992568064
    AntiSpam version:6.0.0.2083

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,288

    Default Re: ZoneAlarm Diagnostics Tool

    Hi!
    As it is named, its a new diagnostic utility that is shipped with ZA.... Its just a shortcut to the desktop, you can removed it (if you want).
    Not happy about answer? Then please contact ZA support for a more official response and post it back here, so that we have the official explanation

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    ananda Guest

    Default Re: ZoneAlarm Diagnostics Tool

    Quote Originally Posted by fax View Post
    Hi!
    Its just a shortcut to the desktop, you can removed it (if you want).
    Not happy about answer?
    Dear Fax

    It was not exactly a shortcut on my desktop. On two computers it proved to be in the \Temp folder from which I installed ZAISS 9.0.083.000 . I find that kind of weird ZA-behaviour. But then, why should this surprise us?

    I cannot exactly see where in my message I said I would not be happy with your answer. As far as I can remember you've always given me a satisfactory reply. But, perhaps, this time, you are not too sure about your answer yourself and are you also scratching your head to find out what it exactly is all about... ? :-)

    Kind regards,

    Ananda

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,288

    Default Re: ZoneAlarm Diagnostics Tool

    Well.. by now you should know that certain questions can only be answered by ZA directly. And this is a typical one.
    So, happy chatting and let us know!

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: ZoneAlarm Diagnostics Tool

    hello,

    This tool is to be only used when ZA support has specifically ask you to access this.

    There is no documentation or technical support help for it.


    Don't try to use it or you could cause your ZA install or system issues.

    Forum Moderator

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