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Thread: Extreme Security Firewall error

  1. #1
    Ross L Guest

    Default Extreme Security Firewall error

    Hi,

    I purchased ZoneAlarm Extreme Security at the weekend and I have noticed a slight error with Windows Firewall. Action Centre is warning me that the Windows Firewall is switched off all the time (when it used to not show when I had a 3rd Party firewall installed). Any ideas on how to fix this?

    I am running:-

    ZoneAlarm Extreme Security 9.1.008.000
    Windows 7 Professional 64Bit

    Cheers,

    Ross

  2. #2
    naivemelody Guest

    Default Re: Extreme Security Firewall shuts off WindowsFirewall

    Under normal circumstances ZA firewalls will automatically shut-off Windows firewall - this is normal.

    Just One, Not Two -- Never use two 'software firewalls' at the same time. Completely uninstall one before installing another (except for the default WindowsFirewall). Use the vendor's uninstall utility/ 'removal tool' or if not available use the Windows XP / Vista/ Windows 7 'add/remove' software tool in the control panel.
    You can add/ use a 'hardware firewall' included in a Wired Router, Wireless Router or Broadband Gateway with your ZoneAlarm firewall.

    Does Windows Security Center recognize ZoneAlarm?

    Otherwise, Windows Firewall shut-off with ZoneAlarm running is normal and proper.
    __________________________________________________ __
    NaiveMelody NYC - 11-16-09 - But It's Alright - J.J. Jackson
    Last edited by naivemelody; November 17th, 2009 at 01:23 AM.

  3. #3
    Ross L Guest

    Default Re: Extreme Security Firewall error

    I used to use Kaspersky Internet Security 2010 until Friday (switched as it was too buggy) but Windows Security Centre used to recognise that and didn't throw up this "important security issue". I am assuming Windows Security Centre isn't detecting the ZoneAlarm Extreme Security's firewall as next to "turn on now" button next to windows security warning it has a link next to it that says "Get a different firewall program online".
    Last edited by Ross L; November 16th, 2009 at 11:31 PM.

  4. #4
    naivemelody Guest

    Default Re: Extreme Security Firewall

    Well it's good to reveal those background facts.

    Question - have you used Kaspersky Removal Tool? If not, this may be a factor with the issue you have now. Leftover security software/ files can cause all sorts of issues, yes, with new installs.

    You will have to find the Kaspersky Removal Tool and good point to use it.

    Question - does Windows recognize ZA's anti-virus? which interestingly enough is Kaspersky av engine, too.
    Last edited by naivemelody; November 17th, 2009 at 01:03 AM.

  5. #5
    Ross L Guest

    Default Re: Extreme Security Firewall error

    It's detecting the AV just not the firewall.

    Kaspersky was removed correctly and a registry clean was run to make sure everything was cleared out of the registry.

  6. #6
    naivemelody Guest

    Default Re: Windows Security Center doesn't recognize ZA firewall

    Your windows security repository may be corrupted, try to Reset it.

    A) Shut-down ZA ...wait 2 minutes... restart ZA manually.
    __________________________________________________ __________
    or

    B) Remove ZA/ re-install: use the new ZoneAlarm Removal Tool-

    remove ZA with the (click here > ZA removal tool, then

    1. Run (click here > this tool .

    (right click and run as administrator) to reset your corrupted Windows repository;

    2. Turn on windows firewall;

    3. Check windows security center is working (detecting windows
    firewall)

    4. Now install ZA again. You need to install while logged on as administrator.
    __________________________________________________
    Click here > http://forums.zonelabs.com/showthread.php?t=71952 < for expanded info., RejZoR's Security Reset 1.0
    Last edited by naivemelody; November 17th, 2009 at 07:07 PM.

  7. #7
    Ross L Guest

    Default Re: Extreme Security Firewall error

    Thanks for the reply.

    A) fixed the issue.

    Thanks very much for that

    Ross

  8. #8
    foxman Guest

    Default Re: Extreme Security Firewall error

    I have the same issue and the initial response from Zone Alarm was not satisfactory. I am waiting for the next response

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