Results 1 to 2 of 2

Thread: Unable to download purchased upgrade

  1. #1
    selneko Guest

    Default Unable to download purchased upgrade

    As earlier today I was not able to connect to the Customer Service Live Chat, I am now unable to download my purchased upgrade. This too is probably also related to an entry in my HOSTS file. The Customer Service Live Chat uses liveperson.net which when modified in my HOSTS file I was able to use the Customer Service Live Chat. What is ZoneAlarm using for downloads????

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: Unable to download purchased upgrade

    Hello,
    may I suggest you clean your hosts file? Only one entry should be present in the hosts file (localhost). There nothing worst than adopting security measure that you are not full in control of and that makes your PC experience a nightmare.

    You should also consider that ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG, Avast free, NOD, Kaspersky, Comodo, Rising, PC Doctor, MS OneCare and many others. If you want to install ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should. Double check you have really removed all other security tools by running this utility
    http://www.appremover.com/

    You should also check your system from malware, see here.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •