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Thread: [SOLVED] Unable to connect to Live Support Chat --> HOSTS File

  1. #1
    selneko Guest

    Default [SOLVED] Unable to connect to Live Support Chat --> HOSTS File

    When I attempt to connect with the live customer support chat from the ZoneAlarm web page IE 7 and IE 8 respond: “Internet Explorer cannot display the webpage”. In addition the lack of a Customer Service phone number and email address makes it very difficult to get information.

    How can I contact Customer Support without having to resort to snail mail?
    Last edited by fax; September 12th, 2009 at 09:40 AM.

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,289

    Default Re: Unable to connect to Live Support Chat

    Hi!
    you may want to try to connect to ZA from another PC or internet cafe.
    Usually this is due to malware or incorrect manipulation of the hosts file.

    Check anywhere on the system if you block "liveperson.net" (the server used for support).

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    selneko Guest

    Default Re: Unable to connect to Live Support Chat

    Thank you for your response.

    I do use a HOSTS file and have placed a # in the front of the entry for liveperson.net after about 15 minutes I was able to reach the live chat.
    Last edited by selneko; September 12th, 2009 at 09:33 AM.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,289

    Default Re: Unable to connect to Live Support Chat

    You're welcome!
    Glad to hear it was indeed the problem.
    I am closing this thread since the issue is resolved.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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