I am considering purchasing ZA Extreme Security 2010 but have misgivings about what could happen if my hard drive crashes and I try to recover the encrypted data from the HD. I assume that if I am using a backup external hard drive, the stuff it copies from the main HD will also be in encrypted form. I have found no help in the knowledge base or in FAQ. I could direct my question to ZA as the vendor, but I get the impression from the website that I would have to pay for a call. I can see paying for telephone support for a product I own, but not for paying to find out about something I might want to buy.

Can anyone help with the recovery concerns expressed above?