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Thread: ZA Suite 9.0.083.000 won;t install in 32bit Vista

  1. #1
    jameshenderson Guest

    Default ZA Suite 9.0.083.000 won;t install in 32bit Vista

    ...it claims my OS is v5 (pre XP) and refuses to continue.

    Does anyone else have this problem?

    Regards,
    James.

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Post Re: ZA Suite 9.0.083.000 won;t install for me on 32bit Vista

    Quote Originally Posted by jameshenderson View Post
    ...it claims my OS is v5 (pre XP) and refuses to continue.

    Does anyone else have this problem?

    Regards,
    James.

    I have ZA Suite 9.0.083.000 running Great on my 32-bit Vista Home premium..

    No conflicts at all..

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country, without All the Details, without the ability to sit in front of your Computer monitor and see what's going on..



    1.) Are you sure you have a Clean Un-Corrupted copy of ZA Suite 9.0?

    2.) do you have any other Security Programs installed that may be conflicting with ZA suite?

    The simplest procedure is to :

    1.Download the Latest installer preferably with IE Browser and no Download Manager/accelerator like Get-Right, Livewire, Bit-Torrent) and save it to your Hard drive.

    (MultiPlatform, installer will install on Both WinXP SP3 and Vista)

    ZASS http://download.zonealarm.com/bin/fr...seHistory.html

    2. Before you Uninstall your current ZA, UNcheck "Load ZA... at startup" (under Overview - Preferences tab)

    3. Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory

    4.) Now use the new ZoneAlarm Removal Tool: Click here http://download.zonealarm.com/bin/fr...cpes_clean.exe

    Save to desktop, right click and "run as administrator" This tool will remove all ZoneAlarm products from your system.

    Please just download and run the tool, following the instructions. (you can un-install without net connections)

    5.) Now Install the new update (clean) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..

    NOTICE: Please note that ZASS and ZAXS do not play nice with many overlapping security tools (even if disabled).

    To troubleshoot ZASS/ZAXS issues removethe other Security programs and re-install them once you see that ZA works as it should.

    For example,Norton/Symantec, McAfee,AVG, Spyspweeper, Spyware Doctor, trojan hunter, adware, SpyBotSearch & Destroy, PC tools Threat Fire, any other Anti-virus, Anti-spyware, Registry Guard or locking tools, etc...

    Please Post back with your Progress Report..
    --------------------------------------------------------
    Last edited by GeorgeV; September 13th, 2009 at 06:19 AM.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    jameshenderson Guest

    Default Re: ZA Suite 9.0.083.000 won;t install for me on 32bit Vista

    Quote Originally Posted by GeorgeV View Post
    I have ZA Suite 9.0.083.000 running Great on my 32-bit Vista Home premium..

    ...

    Please Post back with your Progress Report..
    --------------------------------------------------------
    Hi GeorgeV,

    ...Well that worked fine, but I don't know why. The download was OK (the 2nd download was identical to the first)).

    I did uninstall:
    Spyware blaster Search and destroy
    Webroot antivirus + antispyware
    Trend Micro RU botted
    ...but don't know which one (of any) was creating the "wrong OS" message I got.

    One thing I didn't do the first time round was uninstall ZL 8 fist - I rather assumed v9 install would have done that automatically.

    Anyway, thanks.

    James.

  4. #4
    jameshenderson Guest

    Default Re: ZA Suite 9.0.083.000 won;t install for me on 32bit Vista

    Quote Originally Posted by GeorgeV View Post
    ...btw, that link above has been snipped and didn't work. Your text in bold looks like a standard copy/paste from somewhere else, so I thought you'd like to know in case you use it again. I have written the right one below to speed up changing it for you.

    http://download.zonealarm.com/bin/fr...seHistory.html

    Regards,
    James.

  5. #5
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: ZA Suite 9.0.083.000 won;t install in 32bit Vista

    Thanks for your Feedback..

  6. #6
    sunztorm Guest

    Thumbs up Re: ZA Suite 9.0.083.000 won;t install in 32bit Vista

    I installed ZA extreme security on a Dell Inspiron running Windows Vista Home Premium SP2 (32 bit) and it is working great. I installed over previous version.
    I unchecked "load at startup" in preferences, rebooted, and then ran 9.0.083 installer. Installer uninstalled previous version during install if I recall the dialog box correctly.

  7. #7
    zaim Guest

    Default Re: ZA Suite 9.0.083.000 won;t install for me on 32bit Vista

    Quote Originally Posted by jameshenderson View Post
    ...btw, that link above has been snipped and didn't work. Your text in bold looks like a standard copy/paste from somewhere else, so I thought you'd like to know in case you use it again. I have written the right one below to speed up changing it for you.

    http://download.zonealarm.com/bin/fr...seHistory.html

    Regards,
    James.
    hi do u have the link for ZA extreme Security history?

    Thanks

  8. #8
    jameshenderson Guest

    Default Re: ZA Suite 9.0.083.000 won;t install for me on 32bit Vista

    Quote Originally Posted by zaim View Post
    hi do u have the link for ZA extreme Security history?

    Thanks
    http://download.zonealarm.com/bin/fr...seHistory.html

    Regards,
    James.

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