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Thread: Antivirus turned off - can't turn back on

  1. #1
    sadnohr Guest

    Unhappy Antivirus turned off - can't turn back on

    My antivirus was supposed to run starting at 1:30 this morning. I went to check on it's progress and discovered the antivirus has been turned off. The on/off boxes as is the "scan for viruses" box. I can't turn it back on.

    There's a link in red that says "click here to update now and re-activate scanning". I click on it and it tells me my antivirus is up-to-date. The overview has my antivirus/antispyware in red and says "antivirus isn't properly set". I keep clicking the on "fix it" button, but nothing gets fixed.

    What's going on?

  2. #2
    djmworld Guest

    Default Re: Antivirus turned off - can't turn back on

    I have same problem - anyone got any advice

  3. #3
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Antivirus turned off - can't turn back on

    This can depend on potentially hundreds of different reasons...

    - Malware infections
    - OS corruption
    - Application conflicts
    - ZA corruption
    - etc...

    If it is a ZA issue the procedure below will fix it.

    First remove ZA with the ZA removal tool (download on desktop and run as administrator):
    http://download.zonealarm.com/bin/fr...cpes_clean.exe

    Double check that all ZA related files/folders are gone (this instruction is for VISTA and Windows 7 - For XP it is very similar but you need to use the RUN command!):

    1.) Restart your computer
    2.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    3.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    4.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    5.) Double Click the Program Files Folder
    6.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -> ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    7.) Close this window
    8.) Click Start, My Computer
    9.) Double Click the C:
    10.) Double Click the Windows Folder (It may also be WinNT)
    11.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    12.) Double Click the System32 Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    14.) Click Start, Computer
    15.) Double Click C:
    16.) Double Click the Program Files Folder
    17.) Double Click the Checkpoint Folder
    18.) Right click on ZAForceField folder, click Delete, and choose Yes

    19.) Clear your Temp Directory per the instructions below.
    - Go to Start -> In the search box
    - Type %temp% and press enter
    - Select all of these files and delete them

    20.) Clear the Prefetch folder per the instructions below.
    Go to Start -> In the search box- Type Prefetch and press enter
    - Select all of these files and delete them

    21.) Empty your recycle bin.
    22.) Restart the computer.

    23.) ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG, Avast free, NOD, Kaspersky, Comodo, Rising, PC Doctor, MS Security essentials, AVIRA and many others. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should.

    24.) Double check you have really removed all other security tools by running this utility
    http://www.appremover.com/

    25.) Check the system for malware. Check with MBAM and SuperAntispyware. See links here:
    http://www.zaforums-stg.com/showpost...07&postcount=2

    26). Clean your system and registry with ccleaner.com
    http://www.piriform.com/ccleaner/download/slim

    27). Re-download the ZA installer:
    http://www.zonealarm.com/zaxsdownload/ (ZA Extreme)
    http://www.zonealarm.com/zasuitedownload/ (ZA Suite)
    http://www.zonealarm.com/zaavdownload/ (ZA AV)

    28). Install with default settings do NOT alter them. After re-boot go to ZA antivirus/antispyware and 'Update Now' and do not restore any previous ZA settings.

    Cheers,
    Fax
    P.S. With a valid license you can contact FREE OF CHARGE the ZA technical support at the link in my signature. Closed on weekends.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    simonoc Guest

    Thumbs up Re: Antivirus turned off - can't turn back on

    I used the ZA removal tool, ran the app remover, ran SuperAntispyware and re-installed the ZA Suite again with defaults. The AV option stays enabled all the time. I also did not find any virus problems on my pc, so it must of been something wrong with my setup.

    Thank you

  5. #5
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Antivirus turned off - can't turn back on

    You're welcome!
    Thank you for your feedback

    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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