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Thread: Error in upgrade "Download file is not ZoneAlarm installation"

  1. #1
    dsa42 Guest

    Default Error in upgrade "Download file is not ZoneAlarm installation"

    When I try to download the free upgrade, I get this message:

    Installation failed
    Download file is not ZoneAlarm installation
    URL: http:/redirect.zonelabs.com/redirect/route?mode=1&app=inclient&date=1&dest=stub&oem=102 5&prod=0&lang=en&link_id=2

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Post Re: Error in upgrade "Download file is not ZoneAlarm installation"

    Quote Originally Posted by dsa42 View Post
    When I try to download the free upgrade, I get this message:

    Installation failed
    Download file is not ZoneAlarm installation
    URL: http:/redirect.zonelabs.com/redirect/route?mode=1&app=inclient&date=1&dest=stub&oem=102 5&prod=0&lang=en&link_id=2
    1.) What Version and Flavor of ZoneAlarm
    2.) What Version Of Windows on your Computer and is it Fully Upgraded with Latest Microsoft Updates and Patches?
    3.) what other Security Software do you have installed that may be Conflicting with the SoneAlarm Update?

    4.) have you checked for MALWARE that may be blocking the ZA Download?

    5.) The simplest procedure is to :

    1.Download the Latest installer preferably with IE Browser and no Download Manager/accelerator like Get-Right, Livewire, Bit-Torrent
    ) and save it to your Hard drive.

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country, without All the Details, without the ability to sit in front of your Computer monitor and see what's going on..

    If you would Describe your Computer Setup/Windows OS Version and Version of Zone Alarm that you are having a problem with
    and what difficulty you are having, and what Previous Version of ZA and Norton, McAfee or other Security programs that you have installed,
    there are several very knowledgeable Volunteer Participants willing to help you try solving your problem with Zone Alarm..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    dsa42 Guest

    Default Re: Error in upgrade "Download file is not ZoneAlarm installation"

    Quote Originally Posted by GeorgeV View Post
    1.) What Version and Flavor of ZoneAlarm
    I try to download version ZoneAlarm 8.0.298
    from http://download.cnet.com/ZoneAlarm/3...=dl&tag=button on Sep 15, 2009, 7:16 AM Central Time (Chicago).

    It successfully downloads zaSetup_en.exe

    When I run that, it tries to download zaZA_Setup_en.exe. This is where I get the error message..

    I currently have version 7.0.483.000 of Zone Alarm free running.

    Quote Originally Posted by GeorgeV View Post
    2.) What Version Of Windows on your Computer and is it Fully Upgraded with Latest Microsoft Updates and Patches?
    Windows XP Pro version 5.1 Build 2600 SP 2
    Firefox 3.0.4

    Quote Originally Posted by GeorgeV View Post
    3.) what other Security Software do you have installed that may be Conflicting with the SoneAlarm Update?
    Spybot SD Resident 1.6.2.0
    Avast! 4.8

    Quote Originally Posted by GeorgeV View Post
    4.) have you checked for MALWARE that may be blocking the ZA Download?
    I have checked with both spybot and avast. Nothing found.

    Quote Originally Posted by GeorgeV View Post
    5.) The simplest procedure is to :

    1.Download the Latest installer preferably with IE Browser and no Download Manager/accelerator like Get-Right, Livewire, Bit-Torrent
    ) and save it to your Hard drive.
    Did that. It is the program that is giving me the error.

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Post Re: Error in upgrade "Download file is not ZoneAlarm installation"

    ""Download file is not ZoneAlarm installation" "

    Error message is from MicroSoft Installed, Telling you that The File you downloaded and tring to Install, is Incomplete or Corrupted durring the Download..

    If you Followed my Instruction:

    1.Download the Latest installer preferably with IE Browser and no Download Manager/accelerator like Get-Right, Livewire, Bit-Torrent) and save it to your Hard drive.

    and the New dowload gives you the same error,

    Then:

    A.) You may have some other Security Program Installed that is Blocking ZA Install

    Or Malware that in Blocking ZA Install..

    ========================

    1. Download update and scan with MBAM
    WARNING: Some malware will block the download of this software, rename the installer to a random name before saving and running
    2. Download. update and scan with superantispyware FREE
    WARNING: Some malware will block the download of this software, rename the installer to a random name before saving and running
    3. Download update and scan with A2 free

    Still Problems? Try the bootable CD fromDrWeb

    if ALL the above fails please post your Hijackthis log to BleepingComputer or SpywareHammer
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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