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Thread: latency :(

  1. #1
    retailcustomer Guest

    Default latency :(

    Zone Alarm Extreme Security 2010 is causing severe latency.
    platform: Vista 32 on dual core pc with lots of ram.
    Testing when ZAES2010 is installed my ping times to my gateway are averaging 145ms. Without it installed, they are less than 1ms, as they should be for a LAN. Im using a Cisco switch, and my nic is linked at gig.
    ZAES2010 145ms
    Mcafee 1ms
    E-Set 1ms
    No-AV 1ms
    I have also tested this on a windows7 laptop and found latency to be less with average times in the 50ms range using ZAES2010. Still unacceptable though.
    Any advice would be appreciated.

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,716

    Default Re: latency :(

    Hi!
    never heard of this before. Try to contact ZA technical support directly. Link in my signature.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    retailcustomer Guest

    Default Re: latency :(

    Quote Originally Posted by fax View Post
    Hi!
    never heard of this before. Try to contact ZA technical support directly. Link in my signature.

    Cheers,
    Fax
    I'll re-install it later today, and retest. If I ge the same results, i'll go the chat route. I would rather get support another way, such as email, but I guess that is not an option as I could not find any link to a support email box. I realize phone support is an extra charge.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,716

    Default Re: latency :(

    yes, live chat or web form if live chat is off.
    But better live chat (text based)

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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