I purchased Extreme 2010 (ver 18.104.22.168) upgraded from Extreme ver 2009 and once installed (per instructions) started having all kinds of issues. E-mail spam snap in no longer loaded (Outlook 2007), Anti-virus update errors out with no other information, I no longer have a Extreme toolbar in IE 8 and cannot get it to load it show up in the view toolbars and in the Manage Add-ons area it show that “ZoneAlarm Toolbar ver 22.214.171.124” and “ZoneAlarm Toolbar Registrar 126.96.36.199” to be enabled, and my new license info does not update the number of days I have left until expiration still shows 169 which is what I had on the old key.
Running XP (32bit) Service sp3, after speaking with Customer support (via chat window) I re-installed with the /Clean switch. Once I did this it cleared up the e-mail spam snap in issue, however the rest remain. I reinstalled a second time with the /rmlicense switch with no improvement.
Is there a way to uninstall this program completely lic info and all reg keys so I can truly get a "Clean Install"?
It's bad enough that I lose half a year paid for license time to upgrade, but the upgrade needs to work.
Any and all help would be much appreciated, ZA upgrades have always been frustrating but this one I have not been able to resolve on my own.