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Thread: [SOLVED] ZA Will Not Auto Start Scans or Updates --> Reset ZA settings or Reinstall

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  1. #1
    insomniac Guest

    Default [SOLVED] ZA Will Not Auto Start Scans or Updates --> Reset ZA settings or Reinstall

    Not sure when this started happening but it's been awhile now. My ZoneAlarm (Extreme Security v9.0.083.000) will not automatically start scheduled anti-virus/anti-spyware scans or updates. I've tried messing around with the schedules for both. I've also tried completely reinstalling the application. But nothing seems to work. I can kick off both manually just fine but now I must remember to do so pretty frequently.

    Anyone have any ideas on how to rectify this?
    Last edited by fax; October 1st, 2009 at 10:51 PM.

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: ZA Will Not Auto Start Scans or Updates

    Hi!
    please report to ZA technical support. Link in my signature.
    Let us know how and if you have resolved it. It will help other users with the same problem.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Post Re: ZA Will Not Auto Start Scans or Updates

    Quote Originally Posted by insomniac View Post
    Not sure when this started happening but it's been awhile now. My ZoneAlarm (Extreme Security v9.0.083.000) will not automatically start scheduled anti-virus/anti-spyware scans or updates. I've tried messing around with the schedules for both. I've also tried completely reinstalling the application. But nothing seems to work. I can kick off both manually just fine but now I must remember to do so pretty frequently.

    Anyone have any ideas on how to rectify this?
    to the Zone Alarm User Forum..


    I agree with Guru Fax..

    Please Report the details of your Update problem directly to ZA Tech Support using the Live Text Chat Mode (Click Link in my Signature) and Select Tech Support on the Live chat Login..

    and if what Tech Support suggest does not work, please contact them again with your Feedback so that they know that did not work and they can find another solution.. Only thru Continued Feedback can your issue bw Resoved and or Escalated on up the Chain to the Software Developers..

    Please let us know what you find out,
    Last edited by GeorgeV; February 18th, 2010 at 04:41 AM. Reason: update info.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    insomniac Guest

    Default Re: ZA Will Not Auto Start Scans or Updates

    Thanks, everyone. As suggested, I did contact ZA Tech Support via Live Chat and they had me reset ZA by holding down Shift and Control while choosing Reset. Seems to have done the trick though I will closely monitor for a few more days. The tech thought there was a problem with my TrueVector service and files associated with it needed to be refreshed by this reset.
    Last edited by insomniac; September 23rd, 2009 at 06:31 PM.

  5. #5
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: ZA Will Not Auto Start Scans or Updates

    Your Welcome..

    Please keep us posted on your progress..

  6. #6
    beegolden Guest

    Default Re: ZA Will Not Auto Start Scans or Updates

    I have the same problem. Where is the "reset" button? Thanks!

    Quote Originally Posted by insomniac View Post
    Thanks, everyone. As suggested, I did contact ZA Tech Support via Live Chat and they had me reset ZA by holding down Shift and Control while choosing Reset. Seems to have done the trick though I will closely monitor for a few more days. The tech thought there was a problem with my TrueVector service and files associated with it needed to be refreshed by this reset.

  7. #7
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: ZA Will Not Auto Start Scans or Updates

    1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot

    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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