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Thread: Installing doesn't go to an end.

  1. #1
    TheEnd Guest

    Unhappy Installing doesn't go to an end.

    Hello!

    Did anyone meet this issue? --> When I install the ZA Isecurity 90.112 it starts to unpack (a small grey window with a blue bar) and when unpacking is done a big grey window appears, with no option in it. This window stays for hours and nothing happen. When I try to close it a message occur and says "if you close this window you will lose important settings for your antivirus solutions" I tried that three times and every time the same problem. Last time that window was there for 4 hours until I stopped the process.

    OS = Win XP sp3

    please help!!! What should I do?

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,464

    Post Re: Installing doesn't go to an end.

    Quote Originally Posted by TheEnd View Post
    Hello!

    Did anyone meet this issue? --> When I install the ZA Isecurity 90.112 it starts to unpack (a small grey window with a blue bar) and when unpacking is done a big grey window appears, with no option in it. This window stays for hours and nothing happen. When I try to close it a message occur and says "if you close this window you will lose important settings for your antivirus solutions" I tried that three times and every time the same problem. Last time that window was there for 4 hours until I stopped the process.

    OS = Win XP sp3

    please help!!! What should I do?

    http://s118.photobucket.com/albums/o...h_1welcome.gif to the Zone Alarm User Forum..

    It looks like your Have Corrupted your Installed ZA files The Best Fix for this problem is to Uninstall the Corrupte Version..

    The simplest procedure is to :

    1.Download the Latest installer preferably with IE Browser and no Download Manager/accelerator like Get-Right, Livewire, Bit-Torrent) and save it to your Hard drive.

    (MultiPlatform, installer will install on Both WinXP SP3 and Vista)


    ZASS http://download.zonealarm.com/bin/fr...seHistory.html

    2. Before you Uninstall your current ZA, UNcheck "Load ZA... at startup" (under Overview - Preferences tab)

    3. Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory

    4.) Now use the new ZoneAlarm Removal Tool: Click here http://download.zonealarm.com/bin/fr...cpes_clean.exe

    Save to desktop, right click and "run as administrator" This tool will remove all ZoneAlarm products from your system.

    Please just download and run the tool, following the instructions. (you can un-install without net connections)

    5.) Now Install the new update (clean) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..

    NOTICE: Please note that ZASS and ZAXS do not play nice with many overlapping security tools (even if disabled).

    To troubleshoot ZASS/ZAXS issues removethe other Security programs and re-install them once you see that ZA works as it should.

    For example,Norton/Symantec, McAfee,AVG, Spyspweeper, Spyware Doctor, trojan hunter, adware, SpyBotSearch & Destroy, PC tools Threat Fire, any other Anti-virus, Anti-spyware, Registry Guard or locking tools, etc...

    Please Post back with your Progress Report..
    --------------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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