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Thread: Anti-virus/spyware update error in ZAX

  1. #1
    finkman Guest

    Question Anti-virus/spyware update error in ZAX

    I recently updated to ZA Extreme security 9.0.083.



    I was able to update virus/spyware database the first time (so updated to 9/23/09). Nevertheless, since then, I am getting always a "download error".

    Please advice, many thanks.
    Last edited by finkman; September 26th, 2009 at 08:32 AM. Reason: Forgot full version info

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: Anti-virus/spyware update error in ZAX

    Quote Originally Posted by finkman View Post
    I recently updated to ZA Extreme security 9.0.083.



    I was able to update virus/spyware database the first time (so updated to 9/23/09). Nevertheless, since then, I am getting always a "download error".

    Please advice, many thanks.

    A few Users are experiencing that problem..

    That issue is being worked on by the Developers..

    A fix should be available this next week..

    ZoneAlarm Extreme Security version 9.0.083.000
    • Hard Drive Encryption for Laptops (optional add-on):
      • In order to stop laptop thieves from stealing your data and identity, encrypts all your data so only you can see it.
      • Free 24/7 password recovery, plus disk self-recovery program

    • More Browser Security features added:
      • Advanced Download Protection:
        • Detects the latest zero-day threats in downloads that you initiate-before they reach your computer
        • Includes heuristic analysis and program check
        • Can run and analyze download behavior in a virtual environment if necessary
      • Additional layer of keylogger protection--encryption ensures only the intended application can read your keystrokes

    • New unified anti-virus and anti-spyware engine:
      • Scans 80%-90% faster and combines anti-virus and anti-spyware into one scan
      • More advanced scan options- riskware, ADS, heuristic scanning, and more exception options
      • Additional on-access scan controls
      • On-access scanning now detects spyware

    • Program control features to stop advanced security bypass attacks:
      • Timing attack protection
      • Service control manager protection (not supported on 64-bit and Windows 7)

    • Other enhancements:
      • Many performance improvements
      • Reduced number of unnecessary alerts
      • Windows 7 ready (Free compatibility update to run on Windows 7 when it is released)

      Note: We have removed inbound MailSafe attachment inspection with this release, as this type of protection is now in all major email applications. (Spam filtering and outbound MailSafe are still included.)
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    sunztorm Guest

    Smile Re: Anti-virus/spyware update error in ZAX

    When I upgraded to newest version, I installed over the old version. I came to realize the update was not working unless I manually updated. Then I got the update error. I just uninstalled with the Zone alarm uninstall tool and reinstalled the new version using defaults. It works well now.
    Dell Inspiron 1525 laptop Vista sp2
    Reinstallling ZAX may or may not help you. Good Luck.

    ZoneAlarm Extreme Security version:9.0.083.000
    TrueVector version:9.0.083.000
    Driver version:9.0.083.000
    Anti-virus engine version:8.0.1.33
    Anti-virus signature DAT file version:993690528
    AntiSpam version:6.0.0.2083
    ZoneAlarm ForceField 1.5.31.0
    ZoneAlarm ForceField Spyware Scanner 1.3.158.41
    ZoneAlarm ForceField Anti-Phishing Database 1.2.101.0
    ZoneAlarm ForceField Spyware Sites Database 03.865

  4. #4
    finkman Guest

    Default Re: Anti-virus/spyware update error in ZAX

    Many thanks.

    Have you been able to copy/paste all your ZAX system info? How did you do it?

    Best,

  5. #5
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: Anti-virus/spyware update error in ZAX

    Quote Originally Posted by sunztorm View Post
    When I upgraded to newest version, I installed over the old version. I came to realize the update was not working unless I manually updated. Then I got the update error. I just uninstalled with the Zone alarm uninstall tool and reinstalled the new version using defaults. It works well now.
    Dell Inspiron 1525 laptop Vista sp2
    Reinstallling ZAX may or may not help you. Good Luck.

    ZoneAlarm Extreme Security version:9.0.083.000
    TrueVector version:9.0.083.000
    Driver version:9.0.083.000
    Anti-virus engine version:8.0.1.33
    Anti-virus signature DAT file version:993690528
    AntiSpam version:6.0.0.2083
    ZoneAlarm ForceField 1.5.31.0
    ZoneAlarm ForceField Spyware Scanner 1.3.158.41
    ZoneAlarm ForceField Anti-Phishing Database 1.2.101.0
    ZoneAlarm ForceField Spyware Sites Database 03.865
    to the Zone Alarm User Forum..

    *** NOTICE: it is Prefered that you Start your own NEW Trend
    and not "Hi-Jack" somebody elses Request for Help..

    I assume you have read my Reply to the previous ZAX user..

    You can check my Sticky Note post near the top of this Section..
    http://www.zaforums-stg.com/showthread.php?t=70305

    It will give you an AV/As Update list to compair your Dat update to..

    As I told the Previous User..
    The Fix should be available this week..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Thumbs up Re: Anti-virus/spyware update error in ZAX

    Here is what has been Fixed in the New ZAX

    ZoneAlarm Extreme Security version 9.0.114.000
    • Browser security fixes:
      • Fixed: Unable to install Adobe Flash Player add-on under Mozilla Firefox 3.5.3 in Internet mode
      • Fixed: Unable to install No Script add-on for Firefox when virtualization is enabled
      • Fixed: Communication with Smart Defense Advisor
      • Fixed: Not possible to type in Internet Explorer (IE) 7 in Private browsing mode
      • Fixed: System stops responding after opening PDF file in IE 7 and 8 on XP when virtualization is on

    • Compatibility and Stability improvements:
      • Fixed: Blue screen crash after starting IE 7 (if ForceField is set to manual startup)
      • Fixed: Performance problems when using iTunes
      • Fixed: Screen freezes during ZoneAlarm installation or configuration in some cases

    • Other fixes:
      • Fixed: AV DAT version is correctly refreshed after an AV update
      • Fixed: Adding a firewall rule to block a specific hostname blocked all traffic
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    sunztorm Guest

    Post Re: Anti-virus/spyware update error in ZAX

    NOTICE: it is Prefered that you Start your own NEW Trend
    and not "Hi-Jack" somebody elses Request for Help..

    I assume you have read my Reply to the previous ZAX user..
    George, I had not read your post as it had not yet been posted as I was writing my reply (3 minutes apart).
    I apologize to you if you felt I was hijacking this thread. I was not soliciting help, just posting what worked for me. You help a lot of people here and I respect that. I am no Guru, but sometimes I will post what has worked for me.
    Your reply was proper and correct and I would not disrepect you by suggesting a different solution... had I been able to read it first.

    In regard to posting version information (I believe George V has written a sticky note on this) just right click on ZA icon in the taskbar, click on "about" and when the box comes up click on "copy to clipboard", then click ok.
    You now can paste the clipboard info into your post.

  8. #8
    finkman Guest

    Smile Re: Anti-virus/spyware update error in ZAX

    Many thanks to all of you. Very useful.

    ZoneAlarm Extreme Security version:9.0.114.000
    TrueVector version:9.0.114.000
    Driver version:9.0.114.000
    Anti-virus engine version:8.0.1.33
    Anti-virus signature DAT file version:986396896
    AntiSpam version:6.0.0.2383
    ZoneAlarm ForceField 1.5.36.15
    ZoneAlarm ForceField Spyware Scanner 1.5.36.15
    ZoneAlarm ForceField Anti-Phishing Database 1.2.104.0
    ZoneAlarm ForceField Spyware Sites Database 03.895

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