It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,or across the World, without All the Details, without the ability to sit in front of your Computer monitor and see what's going on..
What version and Type of ZoneAlarm do you have installed?
Click on the ZA Tray Icon, Click "About"
Now Click "copy to Clipboard", and Paste it back into your post with "Ctrl-V"
Whenever posting here- or Contacting ZA Tech Support, it is always advisable to list your: Windows OS (XP SP 2-3 / Vista SP1-2 / Windows 7 32-Bit/64-Bit, SP1),
What is your ZoneAlarm product Type (Free,Pro,AV, Suite,Extreme)
what ZA version number (7.0,8.0,9.0,9.1,9.2,9.3,10,11),
What Brand of Computer and CPU (type & speed), is it a DeskTop, Laptop or Netbook
Also List any other Security Programs installed which can Blook or conflict with Zone Alarm..
What Browser Type and Version.
How do you connect to the Internet: Phone Line, Cable Modem, Router, Wifi, Blue Tooth, Osmosis?