Reinstall ZoneAlarm Security Suite version:9.0.114.000.Install very well.Selective Boot did not work.Using Removal Tool didn't work.Used /clean switch and /clean /rmlicense, used 27 step uninstall for XP..Nothing would work.One last try.Uncheck To Load ZA at startup and reboot.Install over the top of ZASS 8.0.400.020.Only issue that I see is in Alert & Logs / Log Viewer in Alert Type Antivirus / Antispy On-Access Action Error.I untick / disable to save current settings and only option offer was to Upgrade.It did not ask to install Security Tool just ZA icon which I untick..ZAFF toolbar was already installed.Click OK.When well this time.
Did chat and is known issue.On-Access Action Error being worked on.
Have a nice Day
XP SP3 (all updates)
ForceField (standalone) v 220.127.116.11
ZoneAlarm Security Suite version:9.0.114.000
Anti-virus engine version:18.104.22.168
Anti-virus signature DAT file version:995057216
Just wanted to share this info.Just finish chat with support.
Charles: One more thing.When I install on top.It ask if I want to keep current settings.Then only option offer was to upgrade not clean.It did not ask to install toolbar.I guess it saw ForceField (standalone) already installed.
Agent: Yes development changed the way upgrades are done in the 9.x releases. The install now looks at the programs log files to determine if they are corrupted or not. If the files are not corrupted, you will be able to do the upgrade. Otherwise, if the files are found to be corrupt, you will only get the clean install option.