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Thread: [SOLVED] Root Certificate Error Updating new ZoneAlarm Extreme Security

  1. #1
    Charlie Dee Guest

    Default [SOLVED] Root Certificate Error Updating new ZoneAlarm Extreme Security

    New to the forum, hope to find you all well...

    I tried to update to the newer version of ZA Extreme Security on me Dell Inspiron 1720, OS Vista Home Premium SP1 32bit, Dual Pentium T2310 @ 1.46GHz with 2G ram. Half way threw instalation I got a message that an Error with a Root Certificate had happened and it stopped doing the install.

    So next message to appear said to restart computer and after doing so ZoneAlarm disappeared and I now can't connect to my home network. Tried to Un-install ZA but not showing up to be un-installed. Also missing from Programme files. I read in the forum that puttin the date back on the computer will bring back ZA after a restart. It didn't

    If anyone could help or have an suggestions I'd be very greatful I'm not completly computer savvy but know the basics, just t let you know

    Thanks in advance...!
    Last edited by fax; October 18th, 2009 at 03:19 AM.

  2. #2
    Join Date
    Nov 2004
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    Default Re: Root Certificate Error Updating new ZoneAlarm Extreme Security

    Hi!
    the best is to contact ZA technical support directly. Contact them when they are online. They will help you with your issue. Link to support in my signature.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Charlie Dee Guest

    Default Re: Root Certificate Error Updating new ZoneAlarm Extreme Security

    Thanks for the reply, by the time I'd read this yesterday they had finished up for the w/e. Have you any other suggestions? I'm really screwed not being able to get on the net wit my Dell, I've a deadline to make and every hour not using it is cocking me up...

  4. #4
    Join Date
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    Default Re: Root Certificate Error Updating new ZoneAlarm Extreme Security

    Hi!
    first of all you should update your VISTA to SP2. There has been litteraly hundreds of fixes since SP1. ZA works bet with ZA SP2 and there is no use of installing a security tool on an outdated system. It will not be able to protect you.

    In order of priority, you should:

    1. Update your OS to SP2 + all patches. If you cannot better you shift to another OS (Linux? Mac?).
    2. Clean your system and registry
    3. Check for malware
    4. Remove any overlapping/conflicting security tool
    5. Check for out of date and vulnerable software installed (http://secunia.com/vulnerability_scanning/online/)
    6. Remove ZA and install latest version

    For point 2, 3, 4, 6 you can see below.

    First remove ZAX with the ZA removal tool (download on desktop and run as administrator):
    http://download.zonealarm.com/bin/fr...cpes_clean.exe

    Double check that all ZA related files/folders are gone:

    1.) Restart your computer
    2.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    3.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    4.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    5.) Double Click the Program Files Folder
    6.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -> ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    7.) Close this window
    8.) Click Start, My Computer
    9.) Double Click the C:
    10.) Double Click the Windows Folder (It may also be WinNT)
    11.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    12.) Double Click the System32 Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    14.) Click Start, Computer
    15.) Double Click C:
    16.) Double Click the Program Files Folder
    17.) Double Click the Checkpoint Folder
    18.) Right click on ZAForceField folder, click Delete, and choose Yes

    19.) Clear your Temp Directory per the instructions below.
    - Go to Start -> In the search box
    - Type %temp% and press enter
    - Select all of these files and delete them

    20.) Clear the Prefetch folder per the instructions below.
    Go to Start -> In the search box- Type Prefetch and press enter
    - Select all of these files and delete them

    21.) Empty your recycle bin.
    22.) Restart the computer.

    23.) ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG, Avast free, NOD, Kaspersky, Comodo, Rising, PC Doctor, MS OneCare and many others. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should.

    24.) Double check you have really removed all other security tools by running this utility
    http://www.appremover.com/

    25.) Check the system for malware. Check with MBAM and SuperAntispyware. See links here:
    http://www.zaforums-stg.com/showpost...07&postcount=2

    26). Clean your system and registry with ccleaner.com
    http://www.ccleaner.com/download/bui...wnloading-slim

    27). Re-download the ZAX installerhttp://download.zonealarm.com/bin/fr...SPSetup_en.exe

    28). Install with default settings do NOT alter them. After re-boot go to ZA antivirus/antispyware and 'Update Now' and do not restore any previous ZA settings.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    Charlie Dee Guest

    Default Re: Root Certificate Error Updating new ZoneAlarm Extreme Security

    Can't update to SP2 since what ever happened to ZA I can't connect to any network to download SP2. All the registry was cleaned daily with ZA pc-Tune-Up. ZA is the only protection on the system and only got programmes I use regularly on my Dell, I use this Samsung R60plus for loading up with useless stuff. I'll just have t grit my teeth an wait till Support's back runnin Monday.

    Cheers though you've been super helpfull!

  6. #6
    Join Date
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    Default Re: Root Certificate Error Updating new ZoneAlarm Extreme Security

    Quote Originally Posted by Charlie Dee View Post
    Can't update to SP2 since what ever happened to ZA I can't connect to any network to download SP2.
    SP2 is out since months... or you have been off all this months? How do you post here? You can download SP2 from another system and then install it offline. Here
    Good luck with ZA support and your system! I am afraid its not something ZA could solve.

    Unless you have any further question, I will close this thread. Please do not hesitate to open a new one in case you have any other ZA product related issue.

    Cheers,
    Fax
    Last edited by fax; October 3rd, 2009 at 01:48 AM.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    Charlie Dee Guest

    Default Re: Root Certificate Error Updating new ZoneAlarm Extreme Security

    Didn't think of that thanks! Yeah i'll download it to here an then install to the Dell. I'll keep yea posted on the out come, thanks again...

  8. #8
    Join Date
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    Location
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    Default Re: Root Certificate Error Updating new ZoneAlarm Extreme Security

    Hi!
    fully remove ZA before proceeding to the SP2 update. Use the removal tool. Right click and run it as administrator.

    You need also to check for malware with MBAM and Superantispyware as already indicated.

    Cheers,
    fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  9. #9
    Charlie Dee Guest

    Default Re: Root Certificate Error Updating new ZoneAlarm Extreme Security

    Just a quick question... How could I have gottin Malware onto my system with having ZAXS, that blocks it doesn't it? I run daily scans/updates, don't download anything to my Dell just using it for Music/Djing purposes. I only use Mixed in Key, Platinum Notes, Acid Music Studio & Sound Forge Audio Studio. None of which have given any problems or downloaded anything. I transfer my music via usb memory an scan it each time I go to transfer.

    Apologies if that's a stupid question!

  10. #10
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Root Certificate Error Updating new ZoneAlarm Extreme Security

    Yes, you could be not exposed to malware as other users but root certificate errors can also depend on malware infections. This is why I was asking you for a malware check.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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