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Thread: Hang while installing ZAES 9.0.114.000

  1. #1
    ttrent Guest

    Default Hang while installing ZAES 9.0.114.000

    Each time I run the install of 9.0.114.000 over my previous version of ZAES on XPsp3, I hang at 6% while copying vsdataold.dll

    I tried uninstalling ZAES which warned me about quarantined files; I let it delete them.

    During the fresh install I hung at 18% while copying zlquarantine.dll

    Each hang had 100% CPU utilization and no disk I/O and I let one hang run for an hour.

    I tried the same install EXE on another system and the upgrade worked OK.

    What should my next step be?

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: Hang while installing ZAES 9.0.114.000

    Hi!

    tyhe next step is to remove ZA, clean your system and reinstall ZAX. Follow ALL steps below:

    First remove ZAX with the ZA removal tool (download on desktop and run as administrator):
    http://download.zonealarm.com/bin/fr...cpes_clean.exe

    Double check that all ZA related files/folders are gone:

    1.) Restart your computer
    2.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    3.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    4.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    5.) Double Click the Program Files Folder
    6.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs --> ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    7.) Close this window
    8.) Click Start, My Computer
    9.) Double Click the C:
    10.) Double Click the Windows Folder (It may also be WinNT)
    11.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    12.) Double Click the System32 Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes
    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.
    14.) Click Start, Computer
    15.) Double Click C:
    16.) Double Click the Program Files Folder
    17.) Double Click the Checkpoint Folder
    18.) Right click onZAForceField folder, click Delete, and choose Yes
    19.) Clear your Temp Directory per the instructions below.

    - Go to Start --> Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    20.) Clear the Prefetch folder per the instructions below.

    - Go to Start --> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    21.) Empty your recycle bin.
    22.) Restart the computer.

    23.) ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG, Avast free, NOD, Kaspersky, Comodo, Rising, PC Doctor, MS OneCare and many others. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should.

    24.) Double check you have really removed all other security tools by running this utility
    http://www.appremover.com/

    25.) Check the system for malware. Check with MBAM and SuperAntispyware. See links here:
    http://www.zaforums-stg.com/showpost...07&postcount=2

    26). Clean your system and registry with ccleaner.com
    http://www.ccleaner.com/download/bui...wnloading-slim

    27). Re-download the ZAX installer
    http://download.zonealarm.com/bin/fr...SPSetup_en.exe

    28). Install with default settings do NOT alter them. After re-boot go to ZA antivirus/antispyware and 'Update Now' and do not restore any previous ZA settings.

    Cheers,
    Fax
    P.S. If the above fails contact ZA technical support.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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