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Thread: Za2010 update

  1. #1
    martindavidpedlar Guest

    Default Za2010 update

    I am running za extreme & the new 2010 update came out, but when i update i get to 6% & then it says glb8b7c.tmp as stopped working. I have vista ultimate. Any ideas any one.

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: Za2010 update

    Quote Originally Posted by martindavidpedlar View Post
    I am running za extreme & the new 2010 update came out, but when i update i get to 6% & then it says glb8b7c.tmp as stopped working. I have vista ultimate. Any ideas any one.
    http://s118.photobucket.com/albums/o...h_1welcome.gif to the Zone Alarm User Forum..

    I have ZA Extreme 9.0.114.000 installed on Vista Ultimate with no problem.

    http://www.zaforums-stg.com/picture....4&pictureid=16


    A.) It looks like your Have Corrupted your ZAES Installed ZA file The Best Fix for this problem is to Uninstall the Corrupte Version..

    The simplest procedure is to :

    1.Download the Latest installer preferably with IE Browser and no Download Manager/accelerator like Get-Right, Livewire, Bit-Torrent) and save it to your Hard drive.

    (MultiPlatform, installer will install on Both WinXP SP3 and Vista)


    ZAES http://download.zonealarm.com/bin/free/information/zaxs/releaseHistory.html


    2. Before you Uninstall your current ZA, UNcheck "Load ZA... at startup" (under Overview - Preferences tab)

    3. Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory

    4.) Now use the new ZoneAlarm Removal Tool: Click here http://download.zonealarm.com/bin/fr...cpes_clean.exe

    Save to desktop, right click and "run as administrator" This tool will remove all ZoneAlarm products from your system.

    Please just download and run the tool, following the instructions. (you can un-install without net connections)

    5.) Now Install the new update (clean) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..

    NOTICE: Please note that ZASS and ZAXS do not play nice with many overlapping security tools (even if disabled).

    To troubleshoot ZASS/ZAXS issues removethe other Security programs and re-install them once you see that ZA works as it should.

    For example,Norton/Symantec, McAfee,AVG, Spyspweeper, Spyware Doctor, trojan hunter, adware, SpyBotSearch & Destroy, PC tools Threat Fire, any other Anti-virus, Anti-spyware, Registry Guard or locking tools, etc...

    Please Post back with your Progress Report..
    --------------------------------------------------------
    __________________
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    martindavidpedlar Guest

    Default Re: Za2010 update

    i've carried out the repair as outlined in the forum 9 times & it does not work. i have to reload my entire computer every time after because i carnt even reload zax from my account download. it still says GLB5705.TMP HAS STOPPED WORKING. It works fine when i reload computer from back up, it just not download. I have a SONY VGN-AR61ZU VISTA ULTIMATE . do i have to try a differant security software ???? i hope not because ZA as always been no trouble, until now. may forget the update & stay we zax. i've just noticed its changed from GLB8B7C.TMP to GLB5705.TMP
    Last edited by martindavidpedlar; October 6th, 2009 at 03:22 PM. Reason: i've just noticed its changed from GLB8B7C.TMP to GLB5705.TMP

  4. #4
    martindavidpedlar Guest

    Default Re: Za2010 update

    I've just noticed its changed from GLB8B7C.TMP to GLB5705.TMP

  5. #5
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: Za2010 update

    Quote Originally Posted by martindavidpedlar View Post
    I've just noticed its changed from GLB8B7C.TMP to GLB5705.TMP

    Thank you for your Feedback..

    Please Contact ZA Tech Support Directly with the Details of your Problem.. Click the Link in my Signature..

    Please post back here and let us know what you find out..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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