Am I the only person affected by this issue?
Last month I got my automatic renewal notice. For several years I have used and trusted Zonelab Pro Firewall. So I had no hesitation in renewing. The product included the firewall and anti-spyware protection, with three levels of spyware scan and a cache cleaner.
Then last week, after I had renewed the subscription I got an alert about an "urgent and important" update, which I duly downloaded and installed. Once the dust settled I discovered that I no longer had the product for which I had paid. My antispyware has gone, and also the cache cleaner. Instead I have just a firewall and the new Site Status toolbar and button. Investigation shows that I'm expected to pay a whole lot extra for the Zone Alarm Xtreme, or the separate anti spyware product.
I already had two products checking sites for me - Mcaffee and Linkscanner. I didn't need a third. What I WANTED was my anti spyware. The scan used to pick up stuff missed by Ad Aware. The two products seemed to work well together.
I reread the renewal notices. Nothing about an imminent change in my protection. I am most unhappy at what I consider to be underhanded methods of dealing with customers. I might just as well uninstall the paid product and have just the free Zonealarm firewall, together with the free Linkscanner and Mcaffee. I think I should have received notice BEFORE renewal, that my product was about to be changed.