Results 1 to 2 of 2

Thread: PC Crashes when any key on keybaord pressed after ZoneAlarm Extreme 2010 is started

  1. #1
    fusspot Guest

    Angry PC Crashes when any key on keybaord pressed after ZoneAlarm Extreme 2010 is started

    I was being bugged by ZoneAlarm to install a critical update "ZoneAlarm Extreme Security 2010 Software Update". I was using Extreme Security 8.0.400.020 on XP Pro (MCE) SP2, downloaded the software (110MB) at the link beginning http://promotions.zonealarm.com/secu...90_114_000&oem.... saved and ran it. I accepted most defaults including to use my existing configuration (which does not load ZoneAlarm on boot). No problems reported or observed. Reboots fine, as my configuration does not load ZoneAlarm on boot. Started ZoneAlarm, connected to the net, checked access to a couple of web sites, all OK; shutdown the PC. However, not once had I used my keyboard! The next time I needed to go online, I started ZoneAlarm, opened my email client, pressed a single key on the keyboard and had a crash-dump reset back to the BIOS. Fortunately XP recovered on last known good configuration. In fact, the guaranteed crash-dump-reset is to start ZoneAlam, start Notepad and press any 1 key on the keyboard. The keyboard is a Logitech wireless keyboard known to the Device Manager as Logitech PS/2 Keyboard with driver version 2.20.0.0. I have uninstalled the 'critical update' and reinstalled Extreme Security 8.0.400.020.

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: PC Crashes when any key on keybaord pressed after ZoneAlarm Extreme 2010 is start

    Quote Originally Posted by fusspot View Post
    I was being bugged by ZoneAlarm to install a critical update "ZoneAlarm Extreme Security 2010 Software Update". I was using Extreme Security 8.0.400.020 on XP Pro (MCE) SP2, downloaded the software (110MB) at the link beginning http://promotions.zonealarm.com/secu...90_114_000&oem.... saved and ran it. I accepted most defaults including to use my existing configuration (which does not load ZoneAlarm on boot). No problems reported or observed. Reboots fine, as my configuration does not load ZoneAlarm on boot. Started ZoneAlarm, connected to the net, checked access to a couple of web sites, all OK; shutdown the PC. However, not once had I used my keyboard! The next time I needed to go online, I started ZoneAlarm, opened my email client, pressed a single key on the keyboard and had a crash-dump reset back to the BIOS. Fortunately XP recovered on last known good configuration. In fact, the guaranteed crash-dump-reset is to start ZoneAlam, start Notepad and press any 1 key on the keyboard. The keyboard is a Logitech wireless keyboard known to the Device Manager as Logitech PS/2 Keyboard with driver version 2.20.0.0. I have uninstalled the 'critical update' and reinstalled Extreme Security 8.0.400.020.

    Both ZoneAlarm ver. 8.0 and 9.0 were designed to work BEST when Windows XP and Vista are Fully Upgraded with Lastest Microsoft Service Packs and Latest Patches.. (WinXP/XPPro both need SP3 and dozens of later Patches)

    Also, ZoneAlarm does not Officially support "MCE" in WinXP..

    Please read these two Forum links..

    http://www.zaforums-stg.com/showthre...ion#post265020

    http://www.zaforums-stg.com/showthre...ion#post254489
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •