Running from October 1st,works fine (protection & alert) BUT:
I must update and scan manually: notwithstanding any effort and long experience with ZA products, my ZAES does neither update antivirus nor automatically carry out scanning when it should do.
Moreover: impossible to open and scan in safe mode (Protection is Up-UI initializing)
and also on access scan seems to be in error ("error" in action column)
Tried first to reset and then to clean with cpes_clean.exe and reinstall but still nothing has changed (clean reinstall on two machines, twice each machine)
Also every time I reinstall the dialog box for the Configuration Assistant doesn't work (blank) so that the installation becomes standard without preferences.
Any suggestion, taking into account I have downloaded three times and that problems are the same on two different PC ?
Copy of present message will be sent to Technical Service by mail since it is impossible for me to follow by chat.
Thank You in advance for Your kind cooperation
Windows XP SP3-WinExplorer8
ZoneAlarm Extreme Security version:9.0.114.000
Anti-virus engine version:188.8.131.52
Anti-virus signature DAT file version:994663904
ZoneAlarm ForceField 184.108.40.206
ZoneAlarm ForceField Spyware Scanner 220.127.116.11
ZoneAlarm ForceField Anti-Phishing Database 18.104.22.168
ZoneAlarm ForceField Spyware Sites Database 03.895