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Thread: Update Problem

  1. #1
    elinwm Guest

    Default Update Problem

    I have Zone Alarm Extreme Security, version 8.0.298.035, and I use Windows Vista. I see other people have been having problems with updates - so have I. First I tried downloading the file before running, but I got an unknown file type message - the file name doesn't have the .exe I expected. I then tried to simply run the file from the Zone Alarm website. It went through a download process, then I got a window asking if I wanted to run it - I said yes, but again I ended up with an unidentifiable file and a window asking me if I want to open it, which makes no sense - I simply want to install the update. What's going on here? Why can't I run the update?

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Update Problem

    Quote Originally Posted by elinwm View Post
    I have Zone Alarm Extreme Security, version 8.0.298.035, and I use Windows Vista. I see other people have been having problems with updates - so have I. First I tried downloading the file before running, but I got an unknown file type message - the file name doesn't have the .exe I expected. I then tried to simply run the file from the Zone Alarm website. It went through a download process, then I got a window asking if I wanted to run it - I said yes, but again I ended up with an unidentifiable file and a window asking me if I want to open it, which makes no sense - I simply want to install the update. What's going on here? Why can't I run the update?
    A.) your Download was Corrupted durring the download process..
    B.) the Current English Version of ZA Extreme Security is 9.0.114.000


    B.) It looks like your Have Corrupted your Installed ZA files The Best Fix for this problem is to Uninstall the Corrupte Version..

    The simplest procedure is to :

    1.Download the Latest installer preferably with IE Browser and no Download Manager/accelerator like Get-Right, Livewire, Bit-Torrent) and save it to your Hard drive.

    (MultiPlatform, installer will install on Both WinXP SP3 and Vista)

    ZAXS http://download.zonealarm.com/bin/free/information/zaxs/releaseHistory.html


    2. Before you Uninstall your current ZA, UNcheck "Load ZA... at startup" (under Overview - Preferences tab)

    3. Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory

    4.) Now use the new ZoneAlarm Removal Tool: Click here

    http://download.zonealarm.com/bin/fr...cpes_clean.exe

    Save to desktop, right click and "run as administrator" This tool will remove all ZoneAlarm products from your system.

    Please just download and run the tool, following the instructions. (you can un-install without net connections)

    5.) Now Install the new update (clean) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..

    NOTICE: Please note that ZASS and ZAXS do not play nice with many overlapping security tools (even if disabled).

    To troubleshoot ZASS/ZAXS issues removethe other Security programs and re-install them once you see that ZA works as it should.

    For example,Norton/Symantec, McAfee,AVG, Spyspweeper, Spyware Doctor, trojan hunter, adware, SpyBotSearch & Destroy, PC tools Threat Fire, any other Anti-virus, Anti-spyware, Registry Guard or locking tools, etc...

    Please Post back with your Progress Report..
    --------------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    elinwm Guest

    Default Re: Update Problem

    Thank you for your advice. What you suggested doing proved unnecessary in the end. I had somebody more experienced with computers than I come and tackle it today. He discovered the problem was actually in Firefox, which is my primary browser. He used Google Chrome to download the update instead, and this worked fine. (Whatever the problem with Firefox was is also now fixed.)

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default [Resolved] Update Problem

    Quote Originally Posted by elinwm View Post
    Thank you for your advice. What you suggested doing proved unnecessary in the end. I had somebody more experienced with computers than I come and tackle it today. He discovered the problem was actually in Firefox, which is my primary browser. He used Google Chrome to download the update instead, and this worked fine. (Whatever the problem with Firefox was is also now fixed.)

    Thank you for your Feedback about the FireFox causung the problem..

    I am glad that your computer is running better now..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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