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Thread: Error message when trying to update anti virus

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  1. #1
    Maggst Guest

    Default Error message when trying to update anti virus

    Hi - Can anybody help - I have just installed Internet Security Suite (used McAfee before) and it says update overdue - when I try to update it won't do it I get a message saying Anti virus error download error retry. I have tried reinstalling three times and resetting but no joy. Has anybody any ideas? thanks. Maggs

  2. #2
    Join Date
    Nov 2004
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    17,284

    Default Re: Error message when trying to update anti virus

    Hi!
    you need to provide more information on ZA used, the OS and SP installed, other security tools installed?

    Post exact error message. Post a screenshot. Be more specific. Only this way you could hope for help from other users.

    Btw, if you have a valid license you can contact, free of charge, the ZA technical support. Link in my signature.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    stormyk Guest

    Default Re: Error message when trying to update anti virus

    Hi,

    I'm having the exact same problem. Have also performed a 'clean' uninstall and re-install.

    When you try to do an update (from Quick Tasks/Check for update), you get 'Anti-Virus: Error: download error' message (this is the exact error message). System updates fine. Pressing retry results in same error message.

    I'm on:
    Fully updated Win XP Professional (SP3 etc)
    Zone Alarm Extreme/Truevector/Driver version v9.0.114.000
    Anti virus/Anti spyware engine V 8.0.1.33 DAT file version 986405088
    Anti Spam v 6.0.0.2383
    Forcefield v 1.5.36.15

    I removed other security products prior to re-install (Spywareblaster, Spyware Guard).

    Any help would be appreciated.

    Regards

    Keith
    Last edited by stormyk; October 31st, 2009 at 06:26 AM.

  4. #4
    linseym2009 Guest

    Default Re: Error message when trying to update anti virus

    I'm having the same problem. Can anyone advise?

    Am on WinXP Pro SP3
    ZAES 9.0.114.000
    True Vector Engine 9.0.114.000
    Driver Version 9.0.114.000
    AV/AS 8.0.1.33, DAT File 995508928
    Forcefield: 1.5.36.15

    All security etc up to date, internet connection OK, no other AV/FW software installed.

  5. #5
    bunnyfugger Guest

    Default Re: Error message when trying to update anti virus

    See here... http://forums.zonealarm.com/showthread.php?t=71561

    Seems to be an update server problem.

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