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Thread: True Vector Internet Monitor

  1. #1
    mkoutnik Guest

    Default True Vector Internet Monitor

    I keep getting the following error message (every 30 seconds), "The True Vector Internet Monitor has shut down. Do you wish to restart it?"

    So far, I've uninstalled ZAES, used the clean uninstall utility, and followed the 27 steps to completely remove ZA...then reinstalled.

    My info...

    ZoneAlarm Extreme Security version: 9.0.114.000
    TrueVector version: 9.0.114.000
    Driver version: 9.0.114.000
    Anti-virus/Anti-spyware engine version: 8.0.1.33

    Anti-virus/Anti-spyware signature DAT file version: 995247744
    AntiSpam version: 6.0.0.23.83
    ZoneAlarm ForceField: 1.5.36.15

    Windows XP version 2002, SP3

    How can I fix this?!

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: True Vector Internet Monitor

    Hi!

    you have already followed ALL the steps detailed below then please contact ZA technical support at the link in my signature.

    First remove ZAX with the ZA removal tool (download on desktop and run as administrator):
    http://download.zonealarm.com/bin/fr...cpes_clean.exe

    Double check that all ZA related files/folders are gone:

    1.) Restart your computer
    2.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    3.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    4.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    5.) Double Click the Program Files Folder
    6.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs --> ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    7.) Close this window
    8.) Click Start, My Computer
    9.) Double Click the C:
    10.) Double Click the Windows Folder (It may also be WinNT)
    11.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    12.) Double Click the System32 Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes
    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.
    14.) Click Start, Computer
    15.) Double Click C:
    16.) Double Click the Program Files Folder
    17.) Double Click the Checkpoint Folder
    18.) Right click onZAForceField folder, click Delete, and choose Yes
    19.) Clear your Temp Directory per the instructions below.

    - Go to Start --> Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    20.) Clear the Prefetch folder per the instructions below.

    - Go to Start --> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    21.) Empty your recycle bin.
    22.) Restart the computer.

    23.) ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG, Avast free, NOD, Kaspersky, Comodo, Rising, PC Doctor, MS OneCare and many others. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should.

    24.) Double check you have really removed all other security tools by running this utility
    http://www.appremover.com/

    25.) Check the system for malware. Check with MBAM and SuperAntispyware. See links here:
    http://www.zaforums-stg.com/showpost...07&postcount=2

    26). Clean your system and registry with ccleaner.com
    http://www.ccleaner.com/download/bui...wnloading-slim

    27). Re-download the ZAX installer
    http://download.zonealarm.com/bin/fr...SPSetup_en.exe

    28). Install with default settings do NOT alter them. After re-boot go to ZA antivirus/antispyware and 'Update Now' and do not restore any previous ZA settings.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    mkoutnik Guest

    Default Re: True Vector Internet Monitor

    I performed all the steps listed above....still get the same result. Each time I try the update the anti-virus it hangs-up...

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: True Vector Internet Monitor

    Uuuhm.. may be I was not clear
    If you have already followed ALL the steps detailed then please contact ZA technical support at the link in my signature.

    Let us know when you will resolve the issue.

    Not runnning an ACER, TOSHIBA or Lenovo, right? Or running any Stardock software?

    Try also to boot your system clean of any third party software running at boot:

    1.) Click Start -> Run
    2.) Type MSConfig in the run box (or search box in VISTA) and click OK (ENTER in VISTA)
    3.) Once in MSConfig, click the Startup Tab
    4.) Remove the checks from everything except ZLClient
    5.) Click the Services Tab
    6.) Place a check in "Hide All Microsoft Services"
    7.) Now remove checks from everything other than TrueVector Internet
    Monitor and ForceField (if present), and click OK.
    8.) Restart your computer

    How does it work?

    NOTE: You can place your computer back into a normal startup process by
    going back into msconfig and choosing the Normal Startup option on the
    General tab.


    Fax
    Last edited by fax; October 18th, 2009 at 09:44 PM.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    tooroot Guest

    Default Re: True Vector Internet Monitor

    Hi I have the same issue and have done both the 24 step process and shut down all but the ms processes and true vector the issue continues.

    I wonder was there a resolution to this problem.

    Regards

    Tooroot

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