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Thread: ZoneAlarm Security Extreme installation fails

  1. #1
    Chakulchimay Guest

    Default ZoneAlarm Security Extreme installation fails

    Hi,
    I have on my laptop Windows 7 ; I had ZA internet suite on it, and, I wanted to upgrade to ZA Extreme; so I removed ZAIS and start to install ZAE... the resul is as follow:

    When installarion program reaches 6 % of installation (copying file GLFF740.xml), the following message appears: "ZoneAlarm Security Suite must be stopped to validate settings for ZoneAlarm Extreme Security upgrade".Then the TrueVector security service sends the following message:"This is asecurity check from the TrueVector security service. Arequest to uninstall upgrade or modify the settings of your security software has been issued. If you did not initiate this request or this is unecxpected behavior, click No. Otherwise, click Yes."
    I click "Yes" of course, and the result is a new message from the installer: "The upgrade has been cancelled"; and the installation is really cancelled !!

    I tried several install with always the same result, I even try a restore of my system several hours befor the install... and unfortunately that does not work...

    Any idea or solution to my case ?

    Thanks a lot in advance

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
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    17,288

    Default Re: ZoneAlarm Security Extreme installation fails

    Hi!
    have you tried to run the ZA removal tool?

    Download to desktop then right click on it and "run as admnistrator"
    http://download.zonealarm.com/bin/fr...cpes_clean.exe

    Also be 100% sure you are actually installing the windows 7 ZA compatible version (9.1).
    From here: http://download.zonealarm.com/bin/fr...seHistory.html

    Fax
    Last edited by fax; October 25th, 2009 at 05:31 PM.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Chakulchimay Guest

    Default Re: ZoneAlarm Security Extreme installation fails

    Good Morning Guru,

    I will try rught now.

    Thank you for the answer.

  4. #4
    Chakulchimay Guest

    Default Re: ZoneAlarm Security Extreme installation fails

    Yeeees, That works !!

    Anyway, only one small bug remains during the installation phase.
    Once Za is installed, the first settings windows should appear (you know, the window with the different questions about you, your e-mail, the number of PC you have....), the window appears, but empty; nothing, rien, niente, nunca...
    after few minutes the PC restarts, and ok... no problem, but you have to do your setup by hand ...nearly a piece of cake, a little bit stodge, may be... but OK...

    Thank you for your help

  5. #5
    Join Date
    Nov 2004
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    Default Re: ZoneAlarm Security Extreme installation fails

    Quote Originally Posted by Chakulchimay View Post
    Once Za is installed, the first settings windows should appear (you know, the window with the different questions about you, your e-mail, the number of PC you have....),
    Uuuhm, not normal. Done my installation on WIN7 and I have not seen this problem. May be would be good to have a nice refresh reinstall of WIN7 whenever you can. You may have problems later.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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