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Thread: ZAISS Breaks System Restore

  1. #1
    dgen Guest

    Default ZAISS Breaks System Restore

    I am using ZAISS ver 8, Windows XP SP3, Dell Precision M4400 Laptop. System Restore does not work when ZAISS is installed. I have verified that System Restore works fine when Zone Alarm is completely removed. Is this a known issue? Can someone tell me how to fix this problem?

  2. #2
    Join Date
    Aug 2009
    Location
    Texas Gulf Coast
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    Default Re: ZAISS Breaks System Restore

    You could try System Restore in Safe Mode.Note that you cannot create restore points in safe mode, only load them. So when you want to run System Restore in safe mode, I would suggest to create an undo restore point in regular mode in case you want to revert back.System Restore does not create an Undo in Safe Mode.So make sure to create one before going into Safe Mode.

    Have no other suggestions to offer.

    Have a nice Day

    XP SP3
    ZoneAlarm Security Suite version:9.1.008.000
    TrueVector version:9.1.008.000
    Driver version:9.1.008.000
    Anti-virus engine version:8.0.2.42
    Anti-virus signature DAT file version:996307040
    AntiSpam version:6.0.0.2383

  3. #3
    dgen Guest

    Default Re: ZAISS Breaks System Restore

    System Restore did not work in Safe Mode either.

  4. #4
    Join Date
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    Default Re: ZAISS Breaks System Restore

    How to start the System Restore tool by using the safe mode option with the Command prompt in Windows XP at this link :

    http://support.microsoft.com/kb/304449

    If this doesn't work I'm out of suggestions.Sorry

    Have a nice Day

  5. #5
    dgen Guest

    Default Re: ZAISS Breaks System Restore

    I can get System Restore to go through the whole process (whether in standard mode or safe mode) but it completes too fast and then says it was unable to restore. But when ZA is not installed it works fine.

    Thanks for your comments. Apparently this is not a wide-spread problem!?

  6. #6
    Join Date
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    Default Re: ZAISS Breaks System Restore

    One last suggestion.You could have a corrupt System Restore.Turn off System Restore.Then turn back on and let it create a few Restore Points and then try it again.

    Have a nice Day

  7. #7
    dgen Guest

    Unhappy Re: ZAISS Breaks System Restore

    I did all that (turn off and back on and reinstall...) with no improvement but as I stated earlier, when I completely removed ZA, System Restore worked perfectly. I just found out yesterday that ZA was also the reason Software Manager (which updates the Dell Drivers/Software) was not working. When I shut down ZA, it also works perfectly. I like ZA but I'm ready to look elsewhere for my Security Suite software.

  8. #8
    Join Date
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    Default Re: ZAISS Breaks System Restore

    I have no problem here with System Restore... have you tried the latest version? (i.e. ZA 9.1.008.000). www.zonealarm.com/zasuitedownload/

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
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  9. #9
    dgen Guest

    Default Re: ZAISS Breaks System Restore

    I just got the message today that version 9 is available for download so I started the download then went to the forum to enter this reply and...* Bleep * I moved to version 8 to get rid of the problems I was having with the previous version (on a different computer by the way...). Sigh....
    Last edited by GeorgeV; November 6th, 2009 at 08:01 AM. Reason: Violation of ZA Forum Terms of Use Policy

  10. #10
    Join Date
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    Default Re: ZAISS Breaks System Restore

    Quote Originally Posted by dgen View Post
    there's a message about a major bug in version 9.
    There is no major bug in version 9.
    Please do not post false information.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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