How to Report Antivirus/Antispyware false positives


First seek confirmation of the false detection; upload the file(s) to www.virustotal.com . If confirmed:

Send the file(s) in a password protected zip to newvirus at kaspersky dot com. Subject: false positive. Include password in the e-mail.

Please also report the name of the detection in the e-mail.

You can exclude the files from the scanning under the advanced options of the antivirus/antipsyware section (Virus Management --> Exceptions)