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Thread: Zone Alarm Puts Outlook in Quarantine!

  1. #1
    catholichome Guest

    Default Zone Alarm Puts Outlook in Quarantine!

    HELP! I ran a scan today and once again Zone Alarm let Trojan Fraud.gen get past into my computer. This time, however, it quarantined my entire Outlook program and I can't access any email. I tried restoring it, but now the whole thing is gone! I am flipping out.

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
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    10,473

    Thumbs up Re: Zone Alarm Puts Outlook in Quarantine!

    Quote Originally Posted by catholichome View Post
    HELP! I ran a scan today and once again Zone Alarm let Trojan Fraud.gen get past into my computer. This time, however, it quarantined my entire Outlook program and I can't access any email. I tried restoring it, but now the whole thing is gone! I am flipping out.

    Follow the Cleaning instructions Below..

    NOTE: the steps below works only if you are on the latest versions of ZA (7.0.470.000 or later). If you are not, please update.
    Try to perform a full Antivirus/Antispyware scan but in SAFE MODE WITH NETWORKING.

    1. Disable system restore;
    2. Set ZA Antivirus/antispyware to "Ultra Deep Scan" under the advanced options of the ZA antivirus/antispyware tab (scan modes);
    3. Reboot in SAFE MODE WITH NETWORKING;
    4. Manual run ZA (ZA firewall will be OFF but Antivirus/Antispyware will be functional);

    5. Run a full ZA AV/AS scan;
    5. Reboot in Normal Mode
    6. Set ZA Antivirus/Antispyware back to Normal
    7. Ensable System restore

    How to start in SAFE MODE WITH NETWORKING
    How to disable windows SYSTEM RESTORE

    If the above fails try to clean your system with:

    A. Download update and scan with --> MBAM
    WARNING: Some malware will block the download of this software, rename the installer to a random name before saving and running

    B. Use the Superantispyware online cleaning tool --> Here or download, update and scan with superantispyware FREE
    WARNING: Some malware will block the download of this software, rename the installer to a random name before saving and running

    C. Download update and scan with A2 free

    Still Problems? Try the bootable CD fromDrWeb

    if ALL the above fails please post your Hijackthis log to BleepingComputer or SpywareHammer
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
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    Closed Sundays and Holidays

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