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Thread: Can not install zone alarm extreme security

  1. #1
    kmcleod Guest

    Question Can not install zone alarm extreme security

    I have downloaded the ZASS update, saved it to a new folder, but when I double click on the file, I get a Windows prompt asking me what program I wish to open it with, (Word, Acrobat, Paint, etc). None of those of course will open it, nor can I get it to install with "Run".

    What has gone wrong? (I use Vista Home Premium with all the service packs and updates)

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: Can not install zone alarm extreme security

    Quote Originally Posted by kmcleod View Post
    I have downloaded the ZASS update, saved it to a new folder, but when I double click on the file, I get a Windows prompt asking me what program I wish to open it with, (Word, Acrobat, Paint, etc). None of those of course will open it, nor can I get it to install with "Run".

    What has gone wrong? (I use Vista Home Premium with all the service packs and updates)
    http://s118.photobucket.com/albums/o...h_1welcome.gif to the Zone Alarm User Forum..

    It looks like your ZASS Download was Corrupted, The Best Fix for this problem is to Uninstall the Corrupte Version.. Or Delete the Corrupted File and Download a fresh Copy using the instructions Below..

    The simplest procedure is to :

    1.Download the Latest installer preferably with IE Browser and no Download Manager/accelerator like Get-Right, Livewire, Bit-Torrent) and save it to your Hard drive.

    (MultiPlatform, installer will install on Both WinXP SP3 and Vista and Windows7)

    ZASS http://download.zonealarm.com/bin/fr...seHistory.html

    2. Before you Uninstall your current ZA, UNcheck "Load ZA... at startup" (under Overview - Preferences tab)

    3. Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory

    4.) Now use the new ZoneAlarm Removal Tool: Click here http://download.zonealarm.com/bin/fr...cpes_clean.exe

    Save to desktop, right click and "run as administrator" This tool will remove all ZoneAlarm products from your system.

    Please just download and run the tool, following the instructions. (you can un-install without net connections)

    5.) Now Install the new update (clean) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..

    NOTICE: Please note that ZASS and ZAXS do not play nice with many overlapping security tools (even if disabled).

    To troubleshoot ZASS/ZAXS issues removethe other Security programs and re-install them once you see that ZA works as it should.

    For example, the Following programs do not work well with ZoneAlarm, Norton/Symantec, McAfee,AVG, Spyspweeper, Spyware Doctor, trojan hunter, adware, SpyBotSearch & Destroy, PC tools Threat Fire, any other Anti-virus, Anti-spyware, Registry Guard or locking tools, etc...

    Please Post back with your Progress Report..
    --------------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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