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Thread: ZA Removal Tool doesn't remove ZA Toolbar, causing problems in ZAP uninstall/install

  1. #1
    myez Guest

    Default ZA Removal Tool doesn't remove ZA Toolbar, causing problems in ZAP uninstall/install

    Hi everyone,

    ZA removal tool didnít uninstall ZA toolbar completely and consequently IE couldnít download files. Reinstallation of ZAP didnít solve the problem.
    Hereís a description of the problem and its solution.

    I still would like to know if Check Point and other users are familiar with the problem.

    I had an unclean upgrade of ZAP from Ver. 8 to Ver. 9 which caused a minor annoyance: When my Win XP was rebooting I had a few error messages. Once I closed them everything worked fine.

    Finally I decided to uninstall and reinstall my ZAP Ver. 9 using the new ZA removal tool and the 9.0.114 installer. After uninstalling and rebooting I tried to reinstall ZAP but got an error message (the installer log file couldnít be opened) and couldnít reinstall. Also, now my IE couldnít download files.

    Tech Support Live Chat suggested to install ZAP in safe mode with networking. I was able to install, but IE still couldnít download files. Moreover, although IEís Add-on manager recognized ZA toolbar as an enabled add-on, I couldnít enable it in the menu bar. I suspected that ZA toolbar wasnít uninstalled fully and therefore it couldnít be reinstalled properly. I uninstalled ZAP again using the removal tool, and after that Control Panel> Add/Remove Programs showed that indeed ZA toolbar was still installed.

    I uninstalled it using Add/Remove Programs and now my IE could download files. Then I installed ZAPís latest version (9.1.008.000) and ZA toolbar was visible and enabled and IE could download files.

    I wonder if other users and Check Point are familiar with the problem and know the solution. From my Tech Support Live Chat I suspect that they arenít familiar with it.

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: ZA Removal Tool doesn't remove ZA Toolbar, causing problems in ZAP uninstall/ins

    Quote Originally Posted by myez View Post
    Hi everyone,

    ZA removal tool didnít uninstall ZA toolbar completely and consequently IE couldnít download files. Reinstallation of ZAP didnít solve the problem.
    Hereís a description of the problem and its solution.

    I still would like to know if Check Point and other users are familiar with the problem.

    I had an unclean upgrade of ZAP from Ver. 8 to Ver. 9 which caused a minor annoyance: When my Win XP was rebooting I had a few error messages. Once I closed them everything worked fine.

    Finally I decided to uninstall and reinstall my ZAP Ver. 9 using the new ZA removal tool and the 9.0.114 installer. After uninstalling and rebooting I tried to reinstall ZAP but got an error message (the installer log file couldnít be opened) and couldnít reinstall. Also, now my IE couldnít download files.

    Tech Support Live Chat suggested to install ZAP in safe mode with networking. I was able to install, but IE still couldnít download files. Moreover, although IEís Add-on manager recognized ZA toolbar as an enabled add-on, I couldnít enable it in the menu bar. I suspected that ZA toolbar wasnít uninstalled fully and therefore it couldnít be reinstalled properly. I uninstalled ZAP again using the removal tool, and after that Control Panel> Add/Remove Programs showed that indeed ZA toolbar was still installed.

    I uninstalled it using Add/Remove Programs and now my IE could download files. Then I installed ZAPís latest version (9.1.008.000) and ZA toolbar was visible and enabled and IE could download files.

    I wonder if other users and Check Point are familiar with the problem and know the solution. From my Tech Support Live Chat I suspect that they arenít familiar with it.

    Please Read this Link from the Helpful Hints and Links Section..

    http://www.zaforums-stg.com/showthread.php?t=71331
    GeorgeV
    ZoneAlarmģ Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    myez Guest

    Default Re: ZA Removal Tool doesn't remove ZA Toolbar, causing problems in ZAP uninstall/ins

    Quote Originally Posted by GeorgeV View Post
    Please Read this Link from the Helpful Hints and Links Section..

    http://www.zaforums-stg.com/showthread.php?t=71331
    Yeah, but what to do if you want the add-ons? One would suspect that if you check the add-ons during the installation they will be installed, but they wouldn't if they hadn't been fully removed. In other words, your intsructions show how to install ZAP without the Forcefield Toolbar, but not how to remove it and THEN to install it.

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