My father's Acer laptop got infected with a Virus. He belives it started when he received a .zip file as an attachment in an email. He is fairly sure he did not click on the Zip file (but says he did click on a link ~ it was something about a DHL package waiting for you). But I am wondering, how the Virus go through?. Should n't ZoneAlarm have picked it up?.
He says, pop-up appeared which said - "your PC is infected and buy this anti-spyware sofware!". Also, the icons from the desktop disappeared.
Following the virus attack, ZoneAlarm picked up nothing! (So I don't know how to inform ZA of this Virus!?).
I have done a clean install of the laptop. However, I noticed that in Outlook under Tools -> Com add-in that SonicWall refuses to be added. I tick it, but when I restart Outlook, the SonicWall is still unticked. Also, I don't see any SonicWall spalsh. This is still an issue.
I don't know what does not the email virus protection, either the SonicWall (is this only for SPAM?) or does SonicWall also carry out virus protection?
OS: WinXP SP3
ZASS : 9.1xxxxx (current lastest download, but I believe at the time of the virus attack he probably had 9.0.114.xxxx running)