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Thread: ZA Extreme error: 'GLB51C7.tmp has stopped working

  1. #1
    aured Guest

    Default ZA Extreme error: 'GLB51C7.tmp has stopped working

    I am a long time user of ZA and this is the first time I have had problems like this. I am running Vista Home Premium and I did have Zone Alarm Security Suite.

    I had a pop up advising me to upgrade to ZASS10. I am familiar with the download process, I properly removed all my other security programs, using one of the tools available here, unchecked the 'load at start up,' used the ZA removal tool and proceeded to download and start ZASS10, it began with no problems and I filled in the the info. As it was downloading, I got the following..'GLB51C7.tmp has stopped working.' The download refused to go any further. I tried several times, but always the same thing.

    Today, I decided to try ZA Extreme Security and have just purchased it. I went through the same thing and got the same error message. Now I have no ZA and am out of pocket. Does anyone have a solution? Should I just ask for a refund and fine a product that will work?

    Thank you.
    Last edited by fax; November 6th, 2009 at 12:57 AM. Reason: Meaningful title

  2. #2
    Join Date
    Nov 2004
    Location
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    Posts
    17,286

    Default Re: Just Purchased ZAES

    Note that:

    Please enaure you are be logged as administrator to be able to remove/install ZA.
    Please ensure you are on VISTA SP2 + ALL patches
    Please ensure you are not running any other security tool
    Please ensure you are clean of malware
    Please follow ALL steps below to be sure to complete the process successfully.


    First remove ZAX with the ZA removal tool (download on desktop, right click on it and "run as administrator"):
    http://download.zonealarm.com/bin/fr...cpes_clean.exe

    Double check that all ZA related files/folders are gone:

    1.) Restart your computer
    2.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    3.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    4.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    5.) Double Click the Program Files Folder
    6.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -> ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    7.) Close this window
    8.) Click Start, My Computer
    9.) Double Click the C:
    10.) Double Click the Windows Folder (It may also be WinNT)
    11.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    12.) Double Click the System32 Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    14.) Click Start, Computer
    15.) Double Click C:
    16.) Double Click the Program Files Folder
    17.) Double Click the Checkpoint Folder
    18.) Right click on ZAForceField folder, click Delete, and choose Yes

    19.) Clear your Temp Directory per the instructions below.
    - Go to Start -> In the search box
    - Type %temp% and press enter
    - Select all of these files and delete them

    20.) Clear the Prefetch folder per the instructions below.
    Go to Start -> In the search box- Type Prefetch and press enter
    - Select all of these files and delete them

    21.) Empty your recycle bin.
    22.) Restart the computer.

    23.) ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG, Avast free, NOD, Kaspersky, Comodo, Rising, PC Doctor, MS OneCare and many others. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should.

    24.) Double check you have really removed all other security tools by running this utility
    http://www.appremover.com/

    25.) Check the system for malware. Check with MBAM and SuperAntispyware. See links here:
    http://www.zaforums-stg.com/showpost...07&postcount=2

    26). Clean your system and registry with ccleaner.com
    http://www.ccleaner.com/download/bui...wnloading-slim

    27). Re-download the ZAX installerhttp://download.zonealarm.com/bin/fr...SPSetup_en.exe

    28). Install with default settings do NOT alter them. After re-boot go to ZA antivirus/antispyware and 'Update Now' and do not restore any previous ZA settings.

    Cheers,
    Fax
    Last edited by fax; November 6th, 2009 at 12:58 AM.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    aured Guest

    Default Re: ZA Extreme error: 'GLB51C7.tmp has stopped working

    Thank you for your reply. I followed those instructions to the letter when I saw them on another reply, unfortunately they did not work in my case and I asked the company for a refund.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: ZA Extreme error: 'GLB51C7.tmp has stopped working

    Ok thanks for the feedback!
    Close this thread since the issue is resolved.

    Do not hesitate to open a new thread if you have any other ZA product related issue.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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