I am a long time user of ZA and this is the first time I have had problems like this. I am running Vista Home Premium and I did have Zone Alarm Security Suite.
I had a pop up advising me to upgrade to ZASS10. I am familiar with the download process, I properly removed all my other security programs, using one of the tools available here, unchecked the 'load at start up,' used the ZA removal tool and proceeded to download and start ZASS10, it began with no problems and I filled in the the info. As it was downloading, I got the following..'GLB51C7.tmp has stopped working.' The download refused to go any further. I tried several times, but always the same thing.
Today, I decided to try ZA Extreme Security and have just purchased it. I went through the same thing and got the same error message. Now I have no ZA and am out of pocket. Does anyone have a solution? Should I just ask for a refund and fine a product that will work?