>we can only recommend to contact support instead of keep posting here.

After at least a week of being down (I only starting trying to use it a little over a week ago so I have no way of knowing how long it was down before that) the ZA technical support form is now available again and I have formally reported the bug. I would have reported it as soon as I discovered it was a ZA bug and not a Windows 7 bug but there wasn't anyway for me to do it. Nor was there any way to report that the support form was not working except for the forums from which the post about it being down was censored.