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Thread: Very slow boot after updating to ZAIS v9.1.008

  1. #1
    ownsel Guest

    Default Very slow boot after updating to ZAIS v9.1.008

    I am running vista 32bit and updated ZAIS yesterday to v9.1.008.000 and since then it is unbelievably slow to boot up(5-10 mins). Is this a known problem and is there anything I can do to fix it?
    Any help appreciated. Thanks.

  2. #2
    elgleedo Guest

    Default Re: Very slow boot after updating to ZAIS v9.1.008

    I too am getting this same symptom... after boot and entering windows password I have 3-4 minutes of blank screen before desktop finally appears... will be watching this post for timely response from zonelabs

    Bob

  3. #3
    Join Date
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    Default Re: Very slow boot after updating to ZAIS v9.1.008

    Quote Originally Posted by ownsel View Post
    I am running vista 32bit and updated ZAIS yesterday to v9.1.008.000 and since then it is unbelievably slow to boot up(5-10 mins). Is this a known problem and is there anything I can do to fix it?
    Any help appreciated. Thanks.
    Hi!
    this can be caused by many things. From not updated system to malware infections to conflicts with other tools.

    First try to reset the ZA settings:

    1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot

    Also check the system logas for system errors:
    Go to start -> Run --> type eventvwr -> double click on "system" and review the log.

    If the above fails you should:

    Ensure you are on VISTA SP2 + ALL patches
    Esnure you are not running other security tools
    Ensure you are free from malware
    Then Follow ALL the steps below

    First remove ZASS with the ZA removal tool (download on desktop, rightclick on it and "run as administrator"):
    http://download.zonealarm.com/bin/fr...cpes_clean.exe

    Double check that all ZA related files/folders are gone:

    1.) Restart your computer
    2.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    3.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    4.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    5.) Double Click the Program Files Folder
    6.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -> ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    7.) Close this window
    8.) Click Start, My Computer
    9.) Double Click the C:
    10.) Double Click the Windows Folder (It may also be WinNT)
    11.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    12.) Double Click the System32 Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes
    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    14.) Click Start, Computer
    15.) Double Click C:
    16.) Double Click the Program Files Folder
    17.) Double Click the Checkpoint Folder
    18.) Right click onZAForceField folder, click Delete, and choose Yes
    19.) Clear your Temp Directory per the instructions below.

    - Go to Start -> In the search box
    - Type %temp% and press enter
    - Select all of these files and delete them

    20.) Clear the Prefetch folder per the instructions below.
    Go to Start -> In the search box - Type Prefetch and press enter
    - Select all of these files and delete them

    21.) Empty your recycle bin.
    22.) Restart the computer.

    23.) ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG, Avast free, NOD, Kaspersky, Comodo, Rising, PC Doctor, MS OneCare and many others. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should.

    24.) Double check you have really removed all other security tools by running this utility
    http://www.appremover.com/

    25.) Check the system for malware. Check with MBAM and SuperAntispyware. See links here:
    http://www.zaforums-stg.com/showpost...07&postcount=2

    26). Clean your system and registry with ccleaner.com
    http://www.ccleaner.com/download/bui...wnloading-slim

    27). Re-download the ZASS installer
    www.zonealarm.com/zasuitedownload/

    28). Install with default settings do NOT alter them. After re-boot go to ZA antivirus/antispyware and 'Update Now' and do not restore any previous ZA settings.

    Cheers,
    Fax

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    elgleedo Guest

    Default Re: Very slow boot after updating to ZAIS v9.1.008

    It worked.... removed ZA completely - emptied folders as instructed and reinstalled.

    Now booting up fine. (I am surprised but very pleased)

    Thanks
    Last edited by elgleedo; November 6th, 2009 at 02:07 PM.

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