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Thread: Keyboard characters go wrong after installing ZA Extreme Security

  1. #1
    Thomas R Guest

    Unhappy Keyboard characters go wrong after installing ZA Extreme Security

    Since I upgraded from ZoneAlarm Internet Security Suite to ZoneAlarm Extreme Security I have problems with my system:
    Some time after logging in, while typing, the characters typed start going wrong. I mean really wrong - not like it would be with a switched keyboard layout. Usually after deleting those wrong characters the problem goes away for a while.
    I observed this so far mostly in Outlook Express and Windows Life Mail, mostly due to the fact that I type in those the most.

    The real serious issue comes now: Everytime after the above happened and I send the computer into hibernation I can't log on to the system anymore. After the computer is restored from hibernation the login screen will not accept the password. It's nothing like caps look or any of the other obvious things. It seems like character to key association is messed up and the system reads something different from what I type.
    If the computer is then shut down and restarted the password is accepted.

    This issue occurred first under XP Professional (32 bit) and now also under Windows 7 Ultimate x64.

    When I shut down ZoneAlarm right after starting the computer this problem does not occur.


    Hardware: Dell M6300
    OS: Windows XP Pro (32bit) & Windows 7 Ultimate x64
    ZoneAlarm Extreme Security version: 9.1.008.000



    The same issue is also reported by others and also linked to ZoneAlarm:

    http://social.technet.microsoft.com/Forums/fi-FI/itproxpsp/thread/44bd5603-cb5f-4500-9b4f-08ac1a1b1764

    http://en.community.dell.com/forums/t/19299376.aspx

    Any idea what is happening there?
    Is there a fix for this other than uninstalling ZoneAlarm?
    Last edited by Thomas R; November 6th, 2009 at 10:20 PM. Reason: added system & version info

  2. #2
    Join Date
    Nov 2004
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    Default Re: Keyboard characters go wrong after installing ZA Extreme Security

    Quote Originally Posted by Thomas R View Post
    Any idea what is happening there?
    Is there a fix for this other than uninstalling ZoneAlarm?
    Yes, it is a known issue. Please search the board before posting.

    Go to ZA browser security section --> Settings --> Advanced --> UNcheck "Block programs that secretly records your keystrokes". Reboot. Done.

    Report to ZA technical support, although I think they are already aware of the issue.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    essiar Guest

    Default Re: Keyboard characters go wrong after installing ZA Extreme Security

    I have the newest ZA Extreme and it still does this occasionally. New Dell desktop/Win 7. Do you think ZA will ever address this issue so we don't have to turn off the keystroke anti-spyware, thereby weakening the Force Field aspect of protection?

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,466

    Default Re: Keyboard characters go wrong after installing ZA Extreme Security

    Quote Originally Posted by essiar View Post
    I have the newest ZA Extreme and it still does this occasionally. New Dell desktop/Win 7. Do you think ZA will ever address this issue so we don't have to turn off the keystroke anti-spyware, thereby weakening the Force Field aspect of protection?
    Sorry We are all User here in this User Supported Forum..
    You can refere your Keyboard Request directly to ZA Tech Support..

    Link in my Signature..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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