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Thread: Extreme freezes in Vista on boot

  1. #1
    kenjoken Guest

    Exclamation Extreme freezes in Vista on boot

    On Oct 8th my quad core Vista machine froze on boot. Since I did not have a lot of time that day, I booted safe mode and uninstalled ZA Extreme and was able to boot. As a stopgap I installed PREVX. I am running IE 8.

    Today I re-installed ZA Extreme and had the same problem. I booted safe mode and did safe mode troubleshooting recommended -- in MSCONFIG unchecked all startup except ZA Client, hid MS services and uncheck the remainder except for TrueVector and Forcefield.

    The computer again froze on bootup, with the ZA icon in the system tray.

    I again booted safe mode and removed the check in Services by Forcefield. The computer booted without problem.

    I restored all the startup and services as they originally were except without forcefield -- the computer booted ok.

    I am running ZA Extreme 9.1.008.000

    Any ideas about this problem with Forcefield?

    Ken

  2. #2
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    Default Re: Extreme freezes in Vista on boot

    The question would be: what has happen on the 8th of October? Was ZA working fine before? Or never worked? If it worked... what has changed?
    Have you already tried to manually remove all traces of ZA from your system? Have you tried to install without touching any default settings?

    Note that Prevx can conflict with ZA, you need to test without any security tool installed (even if disabled). Only after you see that everything works well than you can install back (if you really need to)

    Check the VISTA logs to see if you detect anything unsual:

    Go to start -> In the search box --> type eventvwr -> double click on "system" and review the log.
    Any services taking a long time or fail to start?

    Cheers,
    Fax
    Last edited by fax; November 7th, 2009 at 09:37 AM.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    kenjoken Guest

    Default Re: Extreme freezes in Vista on boot

    Thanks for your fast reply, Fax.

    ZA was working fine for some time. Neither PREVX nor Defender was installed at the time. It was my birthday on Oct 8th, if I remember correctly, and I had gotten up really early (which is unusual) and tried to start the computer.

    I had installed a Windows update on Oct 4th, but I'm certain I had used the computer after that.

    When I tried to look at the System event viewer, I get "event viewer cannot open the event log or custom view. Verify that event log service is running. The data is invalid (13)." So I searched the web, and www.howtogeek.com told me how to clear (and save the event file), and then I rebooted. It's taking a lot longer to shut down Vista since this morning's install of updated GeForce and ZA.

    PREVX complained that KLIF.SYS had appeared today in the \system32\drivers folder. I had updated the control panel on my GeForce video via MS this morning. So, I uninstalled PREVX and the nVidia drivers/control panel, and on reboot nVidia decided to reinstall the drivers and put the nVidia button back in control panel!

    The System log was now accessible, and after the last reboot it reported a few errors related to duplicate names on the TCP/IP network and another network error.

    Now the computer is shutting down appropriately. Re-enabled Forcefield in Services, and rebooted -- computer locked up again.

    Whereto from here?

    Ken

  4. #4
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    Default Re: Extreme freezes in Vista on boot

    Quote Originally Posted by kenjoken View Post
    Whereto from here?

    Ken
    I would try to clean the system from any ZA left overs, clean the registry and system, remove all security tools and reinstall ZA.

    The step by step procedure is detailed below (be sure to run as administrator whiel doing the steps below):

    First remove ZAX with the ZA removal tool (download on desktop and run as administrator):
    http://download.zonealarm.com/bin/fr...cpes_clean.exe

    Double check that all ZA related files/folders are gone:

    1.) Restart your computer
    2.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    3.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    4.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    5.) Double Click the Program Files Folder
    6.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -> ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    7.) Close this window
    8.) Click Start, My Computer
    9.) Double Click the C:
    10.) Double Click the Windows Folder (It may also be WinNT)
    11.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    12.) Double Click the System32 Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    14.) Click Start, Computer
    15.) Double Click C:
    16.) Double Click the Program Files Folder
    17.) Double Click the Checkpoint Folder
    18.) Right click on ZAForceField folder, click Delete, and choose Yes

    19.) Clear your Temp Directory per the instructions below.
    - Go to Start -> In the search box
    - Type %temp% and press enter
    - Select all of these files and delete them

    20.) Clear the Prefetch folder per the instructions below.
    Go to Start -> In the search box- Type Prefetch and press enter
    - Select all of these files and delete them

    21.) Empty your recycle bin.
    22.) Restart the computer.

    23.) ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG, Avast free, NOD, Kaspersky, Comodo, Rising, PC Doctor, MS OneCare and many others. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should.

    24.) Double check you have really removed all other security tools by running this utility
    http://www.appremover.com/

    25.) Check the system for malware. Check with MBAM and SuperAntispyware. See links here:
    http://www.zaforums-stg.com/showpost...07&postcount=2

    26). Clean your system and registry with ccleaner.com
    http://www.ccleaner.com/download/bui...wnloading-slim

    27). Re-download the ZAX installer
    http://download.zonealarm.com/bin/fr...SPSetup_en.exe

    28). Install with default settings do NOT alter them. After re-boot go to ZA antivirus/antispyware and 'Update Now' and do not restore any previous ZA settings.

    If after all of this you still have problems then follow up with the ZA official support to try to troubleshoot and log the issue. Link in my signature.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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