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Thread: Private browser won't open

  1. #1
    Malibu Guest

    Default Private browser won't open

    ZA private browser won't open. When I try to open it I get a message that ZA has a corrupt file in the browser and will restart. When I click OK nothing happens. I am using Firefox as my browser. I can open Firefox from the Firefox icon but not from ZA. When I try to open the private browser when Firefox is open I get a message that Firefox has crashed. But it doesn't appear to be a crash. This problem just started a couple of days ago. Up to that time the private browser worked well. Any ideas? I'm using ZoneAlarm Extreme Security version:9.0.114.000 with Windows XP.
    Thanks
    Rich

  2. #2
    Join Date
    Aug 2009
    Location
    Texas Gulf Coast
    Posts
    1,648

    Default Re: Private browser won't open

    Quote Originally Posted by Malibu View Post
    ZA private browser won't open. When I try to open it I get a message that ZA has a corrupt file in the browser and will restart. When I click OK nothing happens. I am using Firefox as my browser. I can open Firefox from the Firefox icon but not from ZA. When I try to open the private browser when Firefox is open I get a message that Firefox has crashed. But it doesn't appear to be a crash. This problem just started a couple of days ago. Up to that time the private browser worked well. Any ideas? I'm using ZoneAlarm Extreme Security version:9.0.114.000 with Windows XP.
    Thanks
    Rich

    What version of Firefox are you on.There are issues with Firefox / 3.5.5

    If you install 3.5.5 see here :

    http://forums.zonealarm.com/showthre...561#post269561

    http://forums.zonealarm.com/showthre...973#post269973

    BTW: ZoneAlarm Extreme Security release is 9.1.008.000 is current.You should move up to this version.

    Have no other suggestion other than this to resolve your issues.

    Technical Support Live Chat
    Available Mon-Fri 7am-5:30pm PST
    Limited Availability Sat-Sun

    http://www.zonealarm.com/security/en...ce-support.htm

    XP SP3
    ZoneAlarm Security Suite version:9.1.008.000
    TrueVector version:9.1.008.000
    Driver version:9.1.008.000
    Anti-virus engine version:8.0.2.42
    Anti-virus signature DAT file version:997033120
    AntiSpam version:6.0.0.2383

    Have a nice Day
    Last edited by Sky Soldiers; November 13th, 2009 at 04:11 PM. Reason: Typo & Added Info

  3. #3
    Malibu Guest

    Default Re: Private browser won't open

    Thanks for your help. I'll give your suggestions a try.
    Rich

  4. #4
    Join Date
    Aug 2009
    Location
    Texas Gulf Coast
    Posts
    1,648

    Default Re: Private browser won't open

    Quote Originally Posted by Malibu View Post
    Thanks for your help. I'll give your suggestions a try.
    Rich
    You're most welcome

    Have a nice Day
    Last edited by Sky Soldiers; November 14th, 2009 at 07:27 AM. Reason: Added Have a nice Day

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